Andrea Cheeks
Taylors,SC
Summary
Experienced in team leadership, business planning, and day-to-day management. Drove us to our goals by demonstrating strong communication, coaching, and organization skills. I am very knowledgeable with a solid background in customer support, problem solving, and escalated issues.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor/Call Center
Worldventures Holdings
10.2013 - 10.2020
- Managed 6-15 customer service representatives
- Managed a team that handled escalated calls
- Took inbound calls from members pertaining to their travel needs.
Customer Service Supervisor/Call Center
Mobilions
07.2011 - 09.2013
- Managed 10-15 customer service agents
- Handled escalated issues from customers
Store Manager
Dollar General
01.2007 - 07.2011
- Managed daily operations
- Managed inventory control, cash control
- Addressed customer complaints
- Managed 7 store employees
Store Manager
Crown FastFare/Hickory Point
10.1999 - 01.2007
- Completed daily paperwork
- Kept track of banking and payroll
- Assisted vendors
- Managed 5 employees
Skills
- Team Management
- Empathetic & courteous
- Leadership
- Metrics driven
- Organized
- Time Management
- Communications
- Training & Development
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Supervisor/Call Center
Worldventures Holdings
10.2013 - 10.2020
Customer Service Supervisor/Call Center
Mobilions
07.2011 - 09.2013
Store Manager
Dollar General
01.2007 - 07.2011
Store Manager
Crown FastFare/Hickory Point
10.1999 - 01.2007
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