Andrea Chen
Austin,TX
Summary
Highly motivated, skilled and reliable worker with strong history of exceptional service while handling high-volume and demanding environments. Detail-oriented team player with strong organizational skills. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
13
13
years of professional experience
Work History
Lead Bartender
Little Woodrow's
06.2017 - Current
- Handling simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Serving extremely high customer volumes during special events, nights, and weekends.
- Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Exhibits high energy and professionalism when dealing with customers and staff.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhances productivity levels by anticipating needs and delivering efficient, outstanding customer service.
Lead Bartender
Waller Creek Pub House
01.2014 - 05.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Trained new staff on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Bartender/Server Shift Leader
Flying Saucer Draught Emporium
04.2011 - 03.2015
- Established extensive craft beer and food pairing knowledge
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw daily operations of service team, delegated tasks, and trained new staff; set examples on how to deliver outstanding service to every customer.
- Displayed enthusiasm and provided excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Associate of Applied Science - Radiology
Austin Community College
Austin, TXAdvanced Modality Certificate - Magnetic Resonance Imaging (MRI) Technology
Austin Community College
Austin, TXAssociate of Arts -
Austin Community College
Austin, TXSkills
- Hospitality Service Expertise
- High-Volume Environments
- Clear and Effective Communication
- Workflow Efficiency
- Stamina and Endurance
- Professional Service Standards
- Anticipating Guest Needs
- Multitasking and Problem-Solving
Timeline
Lead Bartender
Little Woodrow's
06.2017 - Current
Lead Bartender
Waller Creek Pub House
01.2014 - 05.2018
Lead Bartender/Server Shift Leader
Flying Saucer Draught Emporium
04.2011 - 03.2015
Associate of Applied Science - Radiology
Austin Community College
Advanced Modality Certificate - Magnetic Resonance Imaging (MRI) Technology
Austin Community College
Associate of Arts -
Austin Community College
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