Andrea Chinapen-Rampersaud
Valley Stream,NY
Summary
Dynamic Marketing and Client Services Manager with a proven track record in creating, publishing, and managing impactful marketing communications and campaigns. Expertise in fostering collaboration across teams, driving process improvements, and delivering insightful reports on campaign performance and key performance indicators (KPIs) to stakeholders. Adept at leveraging data-driven strategies to enhance client engagement and optimize marketing initiatives. Committed to achieving results through innovative solutions and strategic partnerships.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Progressive
12.2024 - Current
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
Client Service & Marketing Manager
AC Solutions LLC
04.2020 - 11.2024
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Assisted in the development and publishing of marketing and communication materials across digital platforms
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Created and managed social media campaigns to increase brand engagement.
Marketing and Business Development Manager
Asset TV / Think Digital Media Group
01.2018 - 01.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Represented company and promoted products at conferences and industry events.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Client Support & Operations Manager
Informa / Wealth Management
01.2016 - 01.2018
- Supported digital and print campaigns, client communication, and workflow management.
- Coordinated with operations teams and maintained documentation accuracy.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
- Generated and maintained style guides to encourage consistent quality of content.
- Pitched content strategies and managed asset acquisition.
- Researched topics to create accurate and engaging content.
Head of Sales Operations
SunGard / FIS
01.2014 - 01.2015
- Led operational processes, reporting, and client support activities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Sales Support Manager
Providea Conferencing
01.2012 - 01.2014
- Managed client inquiries, documentation processing, and administrative tasks.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Bachelor of Arts - Business Administration
Berkeley College
NY2004
Skills
- Marketing communications
- Campaign management
- Content development and editing
- Scheduling and organizing content
- Creation of marketing materials
- Campaign performance analysis
- Process optimization
- Collaborative teamwork across departments
- Project & Process Management Tools
- Content management systems
- Sales and marketing strategies
- Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Experience with Salesforce
- Proficient in ClaimPro
- Digital marketing
- WordPress site development
Timeline
Claims Adjuster
Progressive
12.2024 - Current
Client Service & Marketing Manager
AC Solutions LLC
04.2020 - 11.2024
Marketing and Business Development Manager
Asset TV / Think Digital Media Group
01.2018 - 01.2020
Client Support & Operations Manager
Informa / Wealth Management
01.2016 - 01.2018
Head of Sales Operations
SunGard / FIS
01.2014 - 01.2015
Sales Support Manager
Providea Conferencing
01.2012 - 01.2014
Bachelor of Arts - Business Administration
Berkeley College