Andrea Chipani
Springfield,VA
Summary
To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Patient Access Associate 2
INOVA
02.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Caregiver
Alex Duran
12.2021 - 12.2021
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
Cashier
Ross Dress For Less
12.2021 - 12.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Representative
Crystal Shop
01.2021 - 10.2021
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Poll Clerk
City And County Of San Francisco
03.2020 - 03.2020
- Issued and collected voter ballot papers.
- Maintained ballot secrecy and confidentiality.
- Made appropriate file information updates and system upgrades.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Prepared, cleaned and maintained polling stations.
- Addressed voter questions and concerns.
- Attended appropriate training sessions and information briefings.
- Processed and scanned files into electronic databases.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Checked elector identification and eligibility and marked elector numbers in register.
Call Center Representative
Fairfax Hyundai & Kia
09.2017 - 09.2018
- Assisted 60 customers in average 3 hours by answering questions, responding to inquiries and handling telephone requests.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended products to customers, thoroughly explaining details.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environment.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
Receptionist
Fairfax Hyundai & Kia
11.2017 - 04.2018
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered central telephone system and directed calls accordingly.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Medical Intern
Viedma Hospital
01.2017 - 12.2017
- Monitored patient vitals.
- Took detailed notes on patient conditions and diagnoses.
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Took basic patient information and recorded vital signs pre-appointments.
- Shadowed emergency medical services team in emergency room setting and during field response.
- Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
- Collected labs and test results on patients.
- Shadowed resident physicians, taking notes and asking questions.
- Shadowed Monitor technicians and Internal Medicine Residents to learn techniques like performing EKG test and EKG interpretation in the ICU.
- Completed daily rounds to check on patients and identify any reasons for concern.
- Exercised confidentiality and abided by HIPAA rules and regulations.
Education
Graduate Of Medicine And Surgery - Medicine (Pre-Medicine)
University Major of San Simon
Cochabamba, Bolivia 04.2017
Skills
- Appointment Scheduling
- Interdisciplinary team coordination
- Written communication skills
- Inbound and Outbound Calling
- Creative problem solving
- Multi-line phone talent
- Medical terminology knowledge
- Customer support
- Spanish fluency
- Call center operations
- Calm disposition
- Problem-solving skills
- Answering questions
- Teambuilding
- Customer Service
- Flexible and Adaptable
Timeline
Patient Access Associate 2
INOVA
02.2022 - Current
Caregiver
Alex Duran
12.2021 - 12.2021
Cashier
Ross Dress For Less
12.2021 - 12.2021
Sales Representative
Crystal Shop
01.2021 - 10.2021
Poll Clerk
City And County Of San Francisco
03.2020 - 03.2020
Receptionist
Fairfax Hyundai & Kia
11.2017 - 04.2018
Call Center Representative
Fairfax Hyundai & Kia
09.2017 - 09.2018
Medical Intern
Viedma Hospital
01.2017 - 12.2017
Graduate Of Medicine And Surgery - Medicine (Pre-Medicine)
University Major of San Simon
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