Results-driven change agent with career-long record of operations, business development, and territory management success for leading organizations Proven talent for aligning business strategy and objectives with established sales and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning business development, customer service, business planning, strategy development, team leadership, client relationship development, market analysis, sales management, operations optimization, cross-functional team collaboration, technology solutions, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills.
Overview
22
22
years of professional experience
Work History
Procurement/Project Manager
RG Construction Services
01.2021 - 12.2024
Sourced and vetted potential suppliers to provide quality goods on consistent schedules.
Developed and executed long-term supply strategy based on sound cost modeling and supplier assessments.
Conducted regular make or buy analyses to determine most cost-effective method for obtaining necessary materials.
Managed continuous improvement strategies by employing Lean approaches.
Sourced new vendors for purchasing needs.
Obtained quotes from various suppliers to determine most cost-effective purchasing options.
Cultivated new vendor relationships using dynamic communication and negotiation skills.
Maintained appropriate inventory levels to meet personnel and corporate needs.
Facilitated streamlined purchasing and resource availability through monitoring and oversight of company inventory.
Relayed information between drivers and recipients regarding ETA and potential delays.
Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving.
Determined appropriate licensing requirements and product classification for import and export shipments.
Audited and approved weekly invoices for customer accounts to facilitate accurate billing.
Logged, processed and followed up on merchandise authorization shipments in databases.
Dispatched information to service providers to schedule freight movement.
Coordinated with freight forwarders to expedite international shipments.
Assessed proposed changes for potential impacts to region and evaluated driver capacity and overflow.
Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
Printed, picked and packed items for shipment according to tight schedules.
Developed proposals with detailed cost estimates outlining logistics plans.
Project Manager
Custom Interiors Construction Services
02.2012 - 01.2021
Drive revenue and sales within the greater Oklahoma City, Dallas, Tulsa, Missouri, and North Arkansas territories that include 41 short term corporate rental accounts
Evolve in an ever-changing market by collaborating with internal teams to develop programs to be offered as concierge services, maintaining the company’s position within the market as current and relevant
Cultivate and maintain relationships with both new and existing customers to create opportunities for potential sales
Identify territory needs to effectively offer systems for clients that ensure the ability to generate revenue and contract future management services
Direct daily operations, promote strategic vision, and implement long-range planning to facilitate YOY business growth
Pioneered a complete overhaul of company best practices, resulted in significantly increased staff retention rates and the company being recognized as a top-ranking industry leader
Maintain the company’s competitive edge throughout the various territories by redefining organizational structure
Address concerns with customers, delivering exceptional customer service to ensure satisfaction and retention
Utilize excellent listening and problem-solving skills to solve customer issues promptly
Manage key accounts for new product Beta Tests
Lead the launch of new product lines and advise on effective sales strategies
Maintain a comprehensive knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Built territory to reflect greater than 30% growth by expanding the customer base through regular sales calls and aggressive prospecting.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Handled continuous project monitoring and management by developing forecasts, tracking expenses and approving payments.
Brought projects in on-time and in accordance with budget and quality standards.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
Prioritized timeline-driven items to complete projects promptly and within budget.
Completed construction observations and assisted with surveys to support field work.
Helped coordinate construction projects from feasibility assessments through final plan preparations.
Prepared project plans, specifications and designs Residential and Commercial Construction Projects
Coordinated phases of construction projects from inception to completion.
Resolved labor, design and tool issues during construction projects.
Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
Facilitated processing of RFI's, submittals and samples among general contractor, owner and owner's consultants.
REAL ESTATE AQUISITIONS
KELLER WILLIAMS
05.2010 - 08.2016
Facilitated the purchase and sales of homes, navigating the complex process for consumers
Exhibited exceptional prospecting skills by generating an extensive client base through aggressive marketing and personal referrals from satisfied buyers and sellers
Advised prospective clients on current market activities/conditions and the negotiation process of real estate transactions
Coordinated efforts in client development, public relations, customer follow-up and property management
Generated listings of sales and rental properties, as well as commercial and industrial properties, through cold calling and referrals
Served as a liaison between buyers and sellers, ensuring a positive experience for both parties
Reviewed property listings, interviewed prospective clients, and facilitated property site visits
Drafted real estate contracts and negotiated conditions of sale
Facilitated negotiations between buyers and sellers
Represented the client’s best interest at all times
Sold more than 300 homes within four years.
Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Tracked and flagged key lease dates, planned rent increases and option renewal periods for existing real estate portfolios.
Used project management processes to develop and maintain pipeline of projects, track progress against milestones and communicate progress to stakeholders.
Researched locations, submarket demographics and other relevant data to inform location selection.
Owner/Developer
TEXAS STYLE SALON
07.2002 - 12.2010
Established and ran the daily operations of a busy salon offering a wide array of services to clients
Formulated and maintained an expense budget while applying systems to decrease expenses and boosting revenue growth continually
Implemented a cross-functional matrix management style to lead employees to achieve high performance goals
Organized and equipped the salon to comply with the company mission and strategy for both online and offline quality controls
Evaluated business plan, identified any inefficiencies, implemented mitigation strategies, and tracked performance
Triaged incoming phone calls and messages, provided information as needed
Fostered repeat business and increased customer satisfaction through the relentless pursuit of resolutions to identified problems that arose from product price increases
Protected both the loyal client base and the company reputation.
Developed business and marketing plans and prepared monthly financial reports.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Set pricing structures according to market analytics and emerging trends.
Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.