Andrea Cisneros

Tasks:

• Answering calls from tenants, owners, applicants and vendors
• Meeting with vendors for estimates
• Creating leases & all notices whether being Notice of entry, Notice of termination, Notice of change in terms, addendums etc..
• Yearly inspections on properties we manage on average of two inspections per week.
• Drafting yearly rent increases and lease renewals.
• Entering checks, bills, insurances.
• Marketing properties
• Daily clerical paper work
• Scheduling appointments

• Conducted thorough property inspections to identify areas requiring attention or improvement.
• Collaborated with other department teams to address concerns related to leasing, accounting, or maintenance functions promptly and effectively.
• Enhanced tenant satisfaction by efficiently addressing and resolving property-related concerns.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Coordinated with janitorial staff on maintenance and upkeep.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated with vendors, contractors, and service providers to ensure timely completion of maintenance projects.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Bussed and reset tables to keep dining room and work areas clean.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.