ANDREA CISNEROS
Fresno,CA
Summary
Passionate young professional with a drive for the food and hospitality industry. With over ten years experience in hospitality in various roles, I am a customer service expert, adept at working with diverse teams in fast-paced settings. Seeking a position with opportunity for growth, learning new skills, where I can provide excellent service in the hospitality world.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquet Captain
Fresno Fields by Wedgewood Weddings
04.2024 - Current
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set up banquet tables and chairs based on event requirements.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Supervised and mentored serving staff.
- Maintained clean and safe work environment.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Cultivated warm relationships with guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
Lead Hostess
Annesso Pizzeria
08.2017 - Current
- Trained new hostesses
- Tasked with preparing the restaurant for opening, maintaining cleanliness of the establishment throughout the shift, closing of the restaurant
- Maintained excellent customer experience for guests who dine in the establishment or take their orders to go
- Charged with taking to-go orders over the phone for pickup or delivery
- Delivered exceptional results in a fast-paced environment when overseeing phones, face-to-face interactions, and digital orders
- Maintained needed supplies for the host stand
- Assist in other tasks such as bringing food or drinks to the guests.
Event Assistant and Lead Hostess
A Restaurant Newport Beach
08.2017 - 06.2023
- Oversaw the host team at a fine dining establishment
- Trained new hostesses
- Tasked with preparing the restaurant for opening, maintaining cleanliness of the establishment throughout the shift, and closing of the restaurant
- Maintained excellent customer experience for high-value clients
- Coordinated large and small private events from conception to execution
- Worked cross-functionally with guests, servers, and kitchen staff to help curate event menus
- Delivered exceptional results in a fast-paced, high-end environment when overseeing phones, face-to-face interactions, and digital orders.
Marketing and Events Intern
PrescribeWellness
01.2020 - 08.2022
- Worked directly alongside our Digital Marketing Director and Content Manager to help manage social media strategy for multiple channels
- Singularly managed the team's social media automation systems to ensure that marketing campaigns were effectively executed
- Crafted copy for both B2B and B2C audiences to align with audience interests and drive engagement
- Worked cross-functionally with graphic design team to create engaging visual assets for social media channels
- Evaluated and identified resource needs for national, regional, and local trade shows and conferences
- Ran reports on social media, blog, and email engagement to help Marketing team align business strategies
- Worked along content design team to manage the website CMS and publish content seen by over 40,000 users.
Education
Some College (No Degree) -
Fresno City College
Fresno, CAGeneral Education -
Coast High School
Huntington Beach, CA06.2016
Skills
- Open Table
- Menu development
- Bread Crumb
- Toast
- Aloha
- Microsoft Suite
- Apple
- Social Media Automation
- Customer Service
- Event Planning & Management
- Leadership
- Banquet Setup
- Food safety knowledge
- Staff Leadership
Certification
- Food Handlers Card, Expires 2026
- ServSafe
- Food Handlers Allergy Certificate, Expires 2026
- National Restaurant Association, General Education Event Planning Certification, August 2020
Timeline
Banquet Captain
Fresno Fields by Wedgewood Weddings
04.2024 - Current
Marketing and Events Intern
PrescribeWellness
01.2020 - 08.2022
Event Assistant and Lead Hostess
A Restaurant Newport Beach
08.2017 - 06.2023
Lead Hostess
Annesso Pizzeria
08.2017 - Current
Some College (No Degree) -
Fresno City College
General Education -
Coast High School