Andrea Clark
Norwood,NC
Summary
Reliable employee seeking employment in the human resources and administration field. Offering excellent communication and good judgment. Highly skilled in working under pressure, adaptable, and organized.
Overview
9
9
years of professional experience
Work History
Election Coordinator
Stanly County Board Of Elections
Albemarle, North Carolina
10.2019 - Current
- Processed application and verified data against State Election Information Management System database information.
- Assisted with recruitment process by posting seasonal election official job ads,
- Reviewed and screened applicant resumes to identify qualified candidates.
- Generate and maintain G-Suite documents containing applicant demographic, contact, skill set and training information.
- Planned and deployed training programs for election procedures and activities.
- Maintain State Election Information Management System (voter list), approved, denied, or removed voters when necessary according to North Carolina General Statutes (Election Law)
- Collected necessary information from voters to determine correct voting location and ballot.
- Obtained scanned records and uploaded into database.
- Maintained files, records and chronologies of entry activities.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Gathered employee data to develop monthly work schedules, enabling proper staffing in elections for multiple roles i.e. Election Day, Early Voting, Multi Partisan Assistance Teams, pre and post election tasks.
Crisis Intervention Advocate
Esther House Of Stanly County
Albemarle, North Carolina
10.2017 - 10.2019
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Conducted assessments to determine types of services individuals required.
- Provided safety planning and case management to clients.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided.
- Consulted and advised on methods for screening and intervening in domestic violence situations.
Remote Support Technician
Support.com
02.2015 - 08.2017
- Removed malware, ransomware and other threats from laptops and desktop systemsremotely
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, modified and repaired software and hardware to resolve technical issues.
Customer Care Specialist
Asurion
05.2013 - 08.2014
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Accurately tracked and recorded customer interactions in CRM platform.
- Scheduled technician repair appointments at customer request.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
Education
High School Diploma -
South Stanly High School
Norwood, NC05.2003
Skills
- Planning and Coordination
- Interpersonal Communication
- Multitasking Abilities
- Flexible and Adaptable
- G-Suite
- Data Entry
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Organization and Time Management
Public Notary
North Carolina Public Notary
Timeline
Election Coordinator
Stanly County Board Of Elections
10.2019 - Current
Crisis Intervention Advocate
Esther House Of Stanly County
10.2017 - 10.2019
Remote Support Technician
Support.com
02.2015 - 08.2017
Customer Care Specialist
Asurion
05.2013 - 08.2014
High School Diploma -
South Stanly High School
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