Andrea Clevenger
Choctaw,OK
Summary
Dynamic and compassionate Case Manager with a proven track record at Mental Health Association Oklahoma, adept in crisis intervention and case management. Excelled in building trust, advocating for client rights, and enhancing service coordination. Leveraged organizational skills and community outreach to improve client outcomes, demonstrating a significant increase in client resource accessibility.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Mental Health Association Oklahoma
03.2023 - Current
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Conducted outreach activities to engage local stakeholders in programs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Peer Support Specialist
Mental Health Association Oklahoma
03.2023 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Transported individuals to medical appointments and support meetings whenever needed.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
House Manager
Eagle Recovery
08.2022 - Current
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Maintained required records of work hours, budgets and payrolls.
- Increased operational efficiency by automating routine administrative tasks.
Education
GED -
U.S. Grant High School
Oklahoma City, OK12-2002
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Community Resources
- Community Outreach
- Crisis Intervention
- Treatment Planning
- Grant Writing
- Service planning
- Organizational Skills
- Client Needs Assessments
Certification
- Certified Nursing Assistant (CNA)
- First Aid Certification
- OK Driver's License
- BHCM
- CPRSS
Timeline
Case Manager
Mental Health Association Oklahoma
03.2023 - Current
Peer Support Specialist
Mental Health Association Oklahoma
03.2023 - Current
House Manager
Eagle Recovery
08.2022 - Current
- Certified Nursing Assistant (CNA)
- First Aid Certification
- OK Driver's License
- BHCM
- CPRSS
GED -
U.S. Grant High School
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