Andrea Clinton
Phoenix,AZ
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, project management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
20
20
years of professional experience
Work History
Vice President, Service and Delivery
Maverick Power
07.2022 - 10.2024
- Oversaw the end-to-end management and delivery of critical projects, driving $150M in project value with a year-over-year growth of 50%
- Spearheaded the strategic development and expansion of the service team, achieving a 60% year-over-year growth from the ground up
- Created a word class project management team, directing all phases of project management while development standards for on-time, high-quality delivery
- Developed and executed strategic growth initiatives for the service team, resulting in substantial YOY expansion and scaling capabilities to support an increasing client base
- Established and maintained cross-functional coordination with operations, engineering, and field service teams to ensure seamless project execution and customer satisfaction
- Led the ground-up formation of the service team, achieving 60% growth YOY in both team capacity and revenue
- Implemented performance metrics and key performance indicators (KPIs) to track and enhance service delivery, contributing to Maverick Power’s overall mission of delivering with no surprises
- Managed project budgets, timelines, and resources, optimizing for efficiency and quality in all service offerings
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Strengthened client relationships through a commitment to high-quality service, effective communication, and responsiveness
Manager, Data Center Operations PMO
Apple, Inc
11.2016 - 05.2022
- Leadership of team of Program Managers responsible for managing strategic infrastructure, logistics and facilities projects supporting Apple data centers
- Responsible for the creation and implementation of standards for the planning, governance and management of projects and program across the global data center footprint
- Empowerment of project teams to perform their best work by providing innovative and exemplary direction and leadership
- Cultivation of extensive cross functional collaboration to successfully shift the historical view from ‘project managers as administrators’ to ‘project managers as leaders’
- Established an informal mentorship program to provide coaching to data center staff looking to grow in their project management skills
- Managed and motivated employees to be productive and engaged in work.
Director, Project Delivery and Customer Experience
BASELAYER/IO
12.2012 - 08.2016
- Developed and implemented the overall project delivery and customer experience strategy, spearheading a culture shift towards a ‘customer first’ delivery model
- Selection and implementation of customer call center and ticketing system, including KPIs and reporting
- Establishment of standardized program management and project management governance processes and toolsets for use across the organization
- Empowerment of project and customer service staff through innovative and exemplary leadership
- Stepped in to provide leadership and guidance to a failing services and support group
- Through process creation and mentorship transformed the group into an accountable profit center
Infrastructure Program Manager
Apollo Global
04.2010 - 12.2012
- Company Overview: part of the Apollo Education network
- Primary project liaison to executive leadership teams in Phoenix, Chicago, and London
- Led a $10M international infrastructure program to integrate the UK largest private law school onto the Apollo network following a corporate acquisition
- Delivering on time and within budget, directed a team of 100+ engineers, vendors, suppliers and support staff to deliver the complete infrastructure uplift of 40 global locations
- Successes include: Delivered within schedule and budget a $3M IT migration following the acquisition of a school in Mexico
- Led a team responsible for the prioritized migration of key applications to a virtualized environment in a phoenix data center, build out of an in-country communications hub, replacement of all networking equipment onto a standardized platform, desktop and migration of 500 users onto new active directory and corporate email system
- Technology Program manager for a new higher education joint venture in India
- With a $5M budget, responsibilities include; platform selection and implementation, local data center build out, definition and implementation of operational processes and procedures
- Part of the Apollo Education network
Owner/Project Leader
Consulting with Attitude, Inc.
04.2005 - 03.2010
- Provided program management support for the integration of people, process and technology during ongoing integration efforts of two global Fortune 500 BPO organizations
- From an information security perspective, led global cross functional teams to integrate the security operations; planning work efforts and timelines, gathering business requirements, directing the work of multiple technology resources, providing executive status reporting
- Areas of integration included, policies and procedures, access control systems, and network and firewall integration
- Hired as a Program Manager to implement a PCI (Payment Card Industry) program
- Led a team of engineers and developers across multiple business units to interpret requirements, assess controls and create a comprehensive PCI Program
- Key activities included; managing global cross functional teams in requirements gathering and solution design, creating and managing project schedules, risk identification/mitigation and executive reporting
- Program Manager responsible for the design and implementation of a global PCI Compliance Program for American Express merchants worldwide
- Work efforts included; requirements gathering, system design, project planning and control, testing, and implementation
- Managed the vendor responsible for delivery of technology solutions; contract negotiations, project status and reviews, managing project budget, and executive reporting
Education
Bachelor of Science - Management
University of Phoenix
PhoenixMBA - Global Business Management
Thunderbird School of Global Management
Phoenix, Arizona09-2021
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Complex Problem-Solving
- Client Relationship Building
- Strategic Planning
- Process Improvement
- Contract Negotiation
- Corporate Communications
Timeline
Vice President, Service and Delivery
Maverick Power
07.2022 - 10.2024
Manager, Data Center Operations PMO
Apple, Inc
11.2016 - 05.2022
Director, Project Delivery and Customer Experience
BASELAYER/IO
12.2012 - 08.2016
Infrastructure Program Manager
Apollo Global
04.2010 - 12.2012
Owner/Project Leader
Consulting with Attitude, Inc.
04.2005 - 03.2010
Bachelor of Science - Management
University of Phoenix
MBA - Global Business Management
Thunderbird School of Global Management
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