Andrea Cobb
Bakersfield,CA
Summary
Proactive Document Processor and Administrative Professional with extensive experience managing multiple priorities and maintaining exceptional accuracy. Skilled in document processing, quality checks, and maintaining confidentiality. Strong ability to enhance office efficiency and deliver excellent customer service, ensuring smooth operations and client satisfaction. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Document Processor
AppleOne / California Resources Corporation
11.2022 - Current
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Coordinated with other departments as needed for cross-functional tasks such as data entry or report generation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Completed daily metrics for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Maintained an organized work environment through consistent application of records retention schedules and implementation of file purging procedures when necessary.
- Safeguarded company data with strict adherence to records retention schedules and compliance regulations.
Land Administrator
AppleOne / California Resources Corportation
08.2021 - 06.2022
- Collected and maintained careful records of rental payments and payment dates
- Assisted in resolving disputes between landowners and the company by facilitating open dialogue and working towards mutually beneficial solutions.
- Managed complex land transactions from initiation through closing, ensuring all parties were kept informed throughout the process.
- Facilitated smooth transitions during property transfers by coordinating with property owners and colleagues on required documentation and timelines
- Enhanced communication between landowners and the company through proactive outreach and timely correspondence.
- Analyzed and evaluated monthly and quarterly financial statements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Administrative Assistant
Abacus Staffing
12.2020 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Consistently met deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
- Developed strong relationships with employees, fostering trust and open communication around scheduling concerns or requests for accommodations.
- Set schedules for staff by planning and designating shifts and hours.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Planned and executed major aspects of meeting management.
Customer Care Service Representative
AppleOne / California Resources Corporation
01.2020 - 08.2020
- Maintained customer records by updating account information.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Cashier / Administrator
Peterbilt Bakersfield
10.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the beginning and end of each shift.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Administrative Assistant
Chevron Pipeline
02.2011 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for team members, ensuring accurate documentation of spending for budgeting purposes.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Facilitated year-end reporting for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Managed record-keeping processes related to employee training attendance, certifications, accident logs, and other pertinent information required by law or corporate policy.
- Identified potential hazards during facility walk-throughs, recommending appropriate control measures to minimize risks and protect employees.
- Collaborated with Human Resources on employee onboarding processes, streamlining administrative tasks for new hires to get them up-to-speed quickly in their roles.
- Organized logistics and materials for monthly meetings and took detailed notes for later dissemination.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely vehicle maintenance, ensuring optimal performance and longevity of the fleet.
- Reported any vehicle maintenance issues immediately, reducing downtime for repairs or replacements.
- Kept meticulous records of mileage, and odometer readings to report to upper management
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Planned and executed all aspects of office moves
Administrative Assistant
AppleOne / Chevron
06.2007 - 02.2011
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Streamlined emergency response procedures with thorough training sessions and clear communication plans.
- Managed environmental permits, maintaining strict compliance with all applicable laws and regulations.
- Evaluated workplace ergonomics, recommending improvements for enhanced employee comfort and productivity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
Office Assistant
Halliburton Energy Services / Sperry Drilling
05.2003 - 06.2007
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Managed employee records on database to maintain accuracy and updated information.
Education
High School Diploma -
West High School
Bakersfield, CA05.1990
Skills
- Staff Development and Training
- Team Building
- Attention to Detail
- Administration and Operation
- Time management abilities
- Documentation and Recordkeeping
Timeline
Document Processor
AppleOne / California Resources Corporation
11.2022 - Current
Land Administrator
AppleOne / California Resources Corportation
08.2021 - 06.2022
Administrative Assistant
Abacus Staffing
12.2020 - 07.2021
Customer Care Service Representative
AppleOne / California Resources Corporation
01.2020 - 08.2020
Cashier / Administrator
Peterbilt Bakersfield
10.2019 - 01.2020
Administrative Assistant
Chevron Pipeline
02.2011 - 10.2016
Administrative Assistant
AppleOne / Chevron
06.2007 - 02.2011
Office Assistant
Halliburton Energy Services / Sperry Drilling
05.2003 - 06.2007
High School Diploma -
West High School
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