Andrea Colbert
Cranford,NJ
Summary
Committed motivated individual with exceptional customer service, and decision-making skills. Strong work ethic, professional demeanor, and great initiative. Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Manager
Meridia Capodagli Property
09.2023 - Current
- Issue late fees and statements for delinquencies; assisting attorney with legal actions and overseeing payment plans
- Organize newsletters, website news, e-mail and letter correspondence to owner and residents
- Conducts property inspections and violations, by walking the property on foot to view front and rear of units/buildings
- Issues work orders, tracking the completion, reporting, and communications between contractors and owner
- Communicates regularly acting as the liaison between owner, residents and vendors
- Communicates regularly acting as the liaison between board members, residents and vendors
Assistant Property Manager
Cushman & Wakefield
01.2022 - 08.2023
- Track and evaluate advertising, and all client traffic
- Work with leasing staff to ensure that leasing/marketing goals are being met
- Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc
- Maintain residents' files in accordance with company's standards
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
Assistant Property Manager
Cushman & Wakefield
03.2021 - 01.2022
- Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondences
- Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts
- Prepare and coordinate bid proposals and service contracts
- Coordinate resident move ins and move outs, including furniture delivery and pick up
- Responsible for aspects of development and maintenance of a comprehensive Resident Service Package, including resident handbooks, resident anniversaries, holiday gifts, newsletter, and training meetings or programs for residents
- Oversee the processing of management and maintenance staff hours, expense reports, and checks
Leasing Consultant
Equity Residential
04.2020 - 02.2021
- Increased occupancy from 92% to 98% through calling campaigns and follow-ups
- Assisted in coordinating all construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Checked rental eligibility by following Equity Residential's verification process
- Coordinated move-ins and move-outs and provided beneficial advice and support to residents on any problematic issues
- Performed professional apartment tours, collected fees and deposits, and processed and assessed all applications
Education
Bachelor of Arts - Business Administration and Management
Kean University
Union, NJ04.2010
Skills
- Outlook
- Knock
- Appfolio
- Yardi CPA
- Kronos
- Sales Force
- PowerPoint
- Yardi
- MRI
- Excel
- Out-Reach
- Customer service
- Property management
- Conflict management
- Landlord-tenant law
- Property leasing
- Property maintenance
- Customer relationship management
- Budgeting
Certification
Real Estate License
Timeline
Leasing Manager
Meridia Capodagli Property
09.2023 - Current
Assistant Property Manager
Cushman & Wakefield
01.2022 - 08.2023
Assistant Property Manager
Cushman & Wakefield
03.2021 - 01.2022
Leasing Consultant
Equity Residential
04.2020 - 02.2021
Bachelor of Arts - Business Administration and Management
Kean University
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