Andrea Coleman Carey
Houston
Summary
I have been a registered Nurse since 1999. My Experience started as a staff nurse then my career transitioned into becoming a Director of Nurses and then into my current position as a Regional Director of Clinical Services.
This experience enables me to travel nation wide and give guidance/recommendations to the clinical staff so that each clinical team is able to implement the recommended regulations and thus obtain the very BEST Clinical Outcomes.
Overview
23
23
years of professional experience
Work History
Regional Care Specialist
Atria Senior Living
07.2023 - Current
- Educated clients and families about rights and responsibilities.
- Led multidisciplinary, continuous quality improvement program to improve patient outcomes.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Answered patient inquiries and provided information about healthcare services.
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
- Improved patient services by resolving family and patient grievances and complaints.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
- Monitored customer care goals and developed improvements.
- Conducted thorough assessments, identifying changes in patients'' conditions and adjusting care plans accordingly.
- Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
- Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
- Supported patients in achieving daily living goals through focused coaching and skill-building activities.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
- Actively sought feedback from patients and families regarding their experiences and implemented improvements based on their suggestions.
Vice President of Clinical Services
Medical Resorts
01.2023 - 07.2023
- Performed rounds to observe care and interview staff, residents and families to ensure productive culture being created.
- Collaborated with staff, management and external groups to coordinate patient care.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Identified department issues to recommend corrective actions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with long term care staff and families to assess and meet individual needs.
- Acts as Resource to Director of Nurses in 5 Skilled Care Facilities in Houston Metropolitan Area. Ensuring day to day clinical regulations stay within compliance.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Recruited and developed quality individuals to develop accountable top quality staff.
- Motivated and supervised clinical staff in delivering quality patient care.
- Managed state survey preparation and educational programs to ensure successful state surveys.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Motivate and supervise Nurses and CNA's in delivering quality patient care.
- Guide clinical staff and other departments in ensuring resident and family grievances are resolved as soon as possible, thus ensuring excellent patient satisfaction and clinical outcomes.
Regional Director of Clinical Operations
Providence
07.2018 - 10.2022
- Dynamic Leader
- Building 5 Star Teams
- Building Teams that is Clinically and Culturally Strong
- One of my Houston Buildings was in the top 1% of Skilled Nursing Facilities while I worked as the Director of Nurses and Regional Director of Clinical Services.
- Advanced one facility in Brownsville Texas from a 1 Star to a 4 Star. Facility received ZERO Deficiencies for the 1st time on their Full Book Survey 2021.
- Advanced one facility in Columbia, Missouri from a 1 star to a 3 star. Clinical team received a ZERO Deficiency Full Book Survey for year 2022.
- Received the BEST CARE Award for my Texas/Missouri Region for the Providence Company of 63 Facilities.
- One building in Texas received ZERO Deficiencies on Full Book & Complaint Visits for Three Consecutive Years
- Worked Diligently with Director of Operations to make all of our Facilities Financially Profitable.
- Ensure all my facilities are in compliance with State and Federal Survey Regulations for Medicare and Medicaid Licensure Certification.
- Implemented F.I.N. (Families In Need) programs along with the grievance
- Informal Dispute Resolutions (IDR)- Written and defended at least 12 cases and two being Immediate Jeopardy's of which I had BOTH removed along with at least 6 other tags that was disputed and resolved.
- Oversee all reportable events that are submitted to the Department of Health & Human Services which includes but not limited to reviewing and approving all reportable documents sent while assisting the facilities in correction of all issues identified.
- Interviewed by Chanel 11 News; "Good Morning Houston" for having one of the TOP Skilled Nursing Facilities in Texas.
- One of my Houston Facilities, because of our EXCELLANT Survey History attracted schools for their internship spot which includes; Baylor School of Nursing, Chamberlain University Nursing & University of Texas Arlington Nursing. Also we have TWO High Schools that use this facility for training for their CNA curriculum.
- All of my facilities employ at least 3 CPR Instructors to keep up with staff competencies & CPR Education
- Recommended that all my facilities have Certified Wound Care Nurses to ensure the BEST Wound Care is being provided..
- Work collaboratively with the Director of Nurses in Educating & Building their Nursing Knowledge and Critical Thinking Skills so they will be Excellent Nurse Leaders.
Traveling Director of Nurses
Senior Care Centers
01.2017 - 07.2018
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Strong leader for nursing personnel assigned to the unit/shift.
- Developed and implemented nursing care plans.
- Delegated staff nurse duties.
- Provided DHS (Department of Health Services) with corrective action plans.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement.
- Effective counseling in health maintenance and disease management.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Ensured HIPAA compliance.
- Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
- Effectively managed clinical oversight for 100-120-bed unit.
- Participated in unit-based Quality Assurance Program.
- Provided on-call care at all times of day and night.
- Scheduled patient admissions and discharges.
- Followed infection control procedures.
- Closely monitored acute conditions.
- Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
- Processed monthly reports for department performance.
- All Nurses IV and Hypodermoclysis Certified
Nurse Manager
ResCare~ Lake Charles
05.2015 - 01.2017
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care.
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
- Counseled and educated patients about reproductive health issues and wellness. Expertise in STDs, HIV and family planning.
- Led CMA training program and conducted classes for prospective CMAs. Oversaw the training of45 students annually.?
- Examined patients and dispensed contraceptives and other medications as needed.
- Offered and documented treatment consent forms in patient health records.
- Observed and monitored client behavior and responses to treatment.
- Connected clients with community service and resource agencies.
- Led clinical team in delivering care services that promoted optimal resident health.
- Established and maintained systems that safely met residents\' needs.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Interpreted and communicated new or revised policies to staff.
- Educated staff on state and federal statutes, rules and regulations governing home care services.
- Strategically planned methods to achieve operational goals and targets.
- Continually maintained and improved the company\'s reputation and positive image in the markets served.
PRN House Supervisor, Medical Surgical & Ambulatory Treatment Center
West Calcasieu Cameron Hospital
03.2015 - 05.2016
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for number patients per shift.
- Effectively supervised number LVNs and NAs Performed lab tests and communicated results.
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Instructed patients and family members on proper discharge care.
- Closely monitored acute conditions.
- Monitored patient reactions to drugs and carefully documented progress of individuals Ensured HIPAA compliance.
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Delegated staff nurse duties.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson\'s, Dementia, Diabetes, Cancer, Alzheimer\'s disease.
- Assisted doctors with surgeries and non-invasive procedures.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Scheduled patient admissions and discharges.
- Strong leader for nursing personnel assigned to the unit/shift.
- Handle Conflicts with Doctors
- Handle Conflicts with Patients and families
- Access Implanted Ports
- Start IV\'s
- Respond to call codes of the hospital
- Staffing for entire West Calcasieu Cameron Hospital
- Schedule Sugeries for patients according to their Doctor
- Place ALL patients that are admitted to West Calcasieu Cameron Hospital in appropriate beds
- Implementing and enforcing policy and procedures for the WCCH.
- Customer Service; Have a friendly team player attitude that is approachable by all that I come into contact with in the hospital; patients, families and workers.
Administrator/Marketer RN Hospice Care 2000
Health System 2000
10.2014 - 05.2015
- Market all hospitals and doctors offices
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
- Treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia, cancer in their end stages of 6 months to live or less
- Coordinated Quality Improvement Activities (QIA\'s) to identify performance areas for improvement.
- Participated in unit-based Quality Assurance Program.
- Developed patient care plans, including assessments, evaluations and nursing diagnoses.
- Provided on-call care at all times of day and night.
- Experience with various medical conditions including Parkinson\'s, Dementia, Diabetes, Cancer, Alzheimer\'s and Paget\'s disease.
- Developed and produced all office flyer notifications for important policy changes, office news and events.
- Maintained all confidential personnel files, license and CPR compliance records.
- Scheduled patient admissions and discharges.
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
- Liaised with vendors to order and maintain inventory of office supplies.
- Reduced overhead by taking on more responsibility with creative and administrative projects.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Assessed patients and documented their medical histories.
Director of Nurses
Lake Charles Care Center
03.2012 - 10.2014
- Supervise 5 Registered Nurses; 40 LPN\'s 55 CNA\'s and over the care for 170 bed Nursing &.
- Rehab facility.
- Oversee 3 Case Managers
- Transportation for residents to and from appointments
- Handle all grievances and complaints for nursing from families and residents
- Hire, fire, and discipline all nursing staff
- Responsible for Implementing IV Therapy in the Nursing Home
- All Nurses became IV certified
- Implemented a Wound Vac Program Round with Wound Care Nurse Weekly to assess and evaluate all wounds.
- Implemented a orientation Program for all staff
- 2 Weeks after start...DHH survey came and cleared facility from 26 tags (Special focus) to 1 tag Annual Survey in April 2013, received only 3 tags; the best survey documented in this facility in 15+ years
- Member of the Alzheimer\'s Association
- Member of the NAMI Board
- Member of the Sowella Nursing Advisoray Board
- Implemented Nursing and CNA of the year award
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Implemented new floor assignments based on evaluation of staffing requirements.
- Monitored unit budget to ensure financial objectives were met.
- Trained staff nurses and 2 ADON\'s to provide top-quality patient care.
Behavioral Health Service Line Director
CHRISTUS St. Patrick Hospital
10.2006 - 03.2012
- Responsible for 3 Departmental budgets
- Making Schedule for 35 associates
- Managed InPatient Adult Unit
- Managed Geriatric Unit
- Managed Detox Patients
- Managed Outpatient PHP
- Implemented and Managed Intake Center for all patients coming through the ER
- Started Implementing the start up of IOP
- Updating and Writing Policy & Procedures for for both Inpatient and Outpatient Units
- Rounding on Associates Rounding With Psychiatrist Supervising MHT\'s, Case Mangers, Registered Nurses, Social Workers, Utilization Review Nurse,
- Education and Departmental Meetings Raising the census for PHP...1st time ever profitable
- Inpatient and Outpatient Program Accredited for Behavioral Health with Joint Commission
- Outpatient Program 2nd Place for CHRISTUS Touchstone Award in the category of Business Literacy
- Many Television and Commercials for CHRISTUS Behavioral Health.
Staff Charge Nurse
Lake Charles Memorial Hospital
05.2002 - 10.2006
- Floated on Adult, geriatric, and adolescent mental health floors
- Conducted treatment teams for all units
- Charge Nurse
- Overseen nurses, MHT\'s
- Delivered direct patient care
- Updated careplans
- Assessed need for, ordered, obtained and interpreted appropriate lab tests.
- Organized and led unit groupsin subjects related to physical and emotional health to ensure long-term patient well-being.
Education
Master of Science - Nursing
Chamberlain University
Downers Grove, IL12-2024
Skills
- Strong clinical judgment
- Successfully directs staff meetings
- Hospice and palliative care experience
- Patient/family focused
- Produce 5 Star Rating for Facilities
- Patient evaluation/intervention
- Problem resolution capability
- Professional bedside manner
- Adept at prioritizing/managing deadlines
- Knowledge of Facility Operations
- Strong Expertise in Long Term-Care
- Knowledgeable about Mental Health and Law
- Strong Presentation Skills
- Strategic planning capability
- Planning and development
- Analytical thinker
- Accomplished leader
- Quality improvement competency
- Public speaking ability
- Hospice and palliative care experience
- Policy and program development expertise
- Patient chart auditing ability
- Familiar with commercial and private insurance carriers
- Building Culture of Excellence
- Effective time management
- Client and community outreach
- Team Building
- Relationship building and retention
- Training and mentoring
Accomplishments
- Elected City Council Official for the City of DeQuincy Louisiana. Served for 16 years. First black female elected to the City Council.
- Played College Basketball; HIGHLY Competitive!
- Member of Sigma Theta Tau International Honor Society of Nursing
- Member of Delta Sigma Theta Incorporated Sorority
- Graduated with a 3.9 GPA (Distinction) with MSN at Chamberlain University.
Timeline
Regional Care Specialist
Atria Senior Living
07.2023 - Current
Vice President of Clinical Services
Medical Resorts
01.2023 - 07.2023
Regional Director of Clinical Operations
Providence
07.2018 - 10.2022
Traveling Director of Nurses
Senior Care Centers
01.2017 - 07.2018
Nurse Manager
ResCare~ Lake Charles
05.2015 - 01.2017
PRN House Supervisor, Medical Surgical & Ambulatory Treatment Center
West Calcasieu Cameron Hospital
03.2015 - 05.2016
Administrator/Marketer RN Hospice Care 2000
Health System 2000
10.2014 - 05.2015
Director of Nurses
Lake Charles Care Center
03.2012 - 10.2014
Behavioral Health Service Line Director
CHRISTUS St. Patrick Hospital
10.2006 - 03.2012
Staff Charge Nurse
Lake Charles Memorial Hospital
05.2002 - 10.2006
Master of Science - Nursing
Chamberlain University
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