Andrea Collins
Tampa,FL
Summary
Highly skilled and enthusiastic Healthcare Administrator dedicated to providing superior support for patients. Well-versed in scheduling, database management functions, and administrative duties.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator/ OR Scheduler
Dr. Karen E. Wells
01.2021 - Current
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained communication with staff to promote high-quality patient care.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Department Manager
Nordstrom
09.2019 - 01.2021
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Bobbi Brown Business Manager
Nordstrom
06.2016 - 09.2019
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Arts - Business Communications
Hillsborough Community College
Tampa, FLHigh School Diploma -
H. B Plant High School
Tampa, FL05.2008
Skills
- HIPAA Compliance
- Effective Time Management
- Insurance Verification
- Scheduling Coordination
- Attention to Detail
- Multitasking ability
- Critical Thinking Skills
- Office Administration
- Medical Terminology
- Appointment Scheduling
- Quality Assurance
- Payment Collection
- Adaptability and Flexibility
Languages
English
Native or Bilingual
Timeline
Patient Care Coordinator/ OR Scheduler
Dr. Karen E. Wells
01.2021 - Current
Assistant Department Manager
Nordstrom
09.2019 - 01.2021
Bobbi Brown Business Manager
Nordstrom
06.2016 - 09.2019
Associate of Arts - Business Communications
Hillsborough Community College
High School Diploma -
H. B Plant High School
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