Andrea Collins
Boxford,MA
Summary
Dynamic Project Manager with a proven track record at the Massachusetts Institute of Technology, excelling in team collaboration and customer relations. Spearheaded initiatives that enhanced service delivery and user satisfaction, while effectively managing software updates and technical challenges. Skilled in business analysis and requirements gathering, driving continuous improvement across projects.
Overview
34
34
years of professional experience
Work History
Project Manager
Massachusetts Institute of Technology
07.2023 - Current
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
Application Support Team Lead
Massachusetts Institute of Technology
07.2000 - 07.2023
- Led application support team, ensuring high-quality service delivery and user satisfaction.
- Coordinated with developers on bug fixes and enhancements, ensuring timely delivery of patches and updates to endusers.
- Conducted regular team meetings to review progress, address challenges, and set goals for continuous improvement.
- Managed escalations effectively, ensuring timely resolution of complex technical challenges faced by users.
Technical Assistance Specialist
Massachusetts Institute of Technology
07.1991 - 07.2000
- Provided technical support to faculty and students, enhancing user experience with systems and tools.
- Developed training materials for software applications, improving onboarding efficiency for new users.
- Coordinated troubleshooting efforts, ensuring timely resolution of technical issues across departments.
- Streamlined processes for service requests, increasing response time and user satisfaction ratings.
Education
No Degree - Computer And Information Sciences
Northeastern University
Boston, Massachusetts, MASkills
- Team collaboration
- Customer relations
- Business analysis
- Software development lifecycle
- Requirements gathering
- Verbal and written communication
- Relationship building
Timeline
Project Manager
Massachusetts Institute of Technology
07.2023 - Current
Application Support Team Lead
Massachusetts Institute of Technology
07.2000 - 07.2023
Technical Assistance Specialist
Massachusetts Institute of Technology
07.1991 - 07.2000
No Degree - Computer And Information Sciences
Northeastern University