Andrea Collins, CDP
Cypress,TX
Summary
Dedicated and dynamic individual with hands-on experience in Healthcare Sales, Senior Living and Dementia care. Self-driven healthcare professional with demonstrated achievement driving health equity by eliminating health disparities and achieving optimal health. Core competencies include quality health care delivery; creative and analytical thinking; innovative problem solving; leadership and recruiting; clinical consulting; exceptional research and time management abilities; account development; marketing; excellent interpersonal communication skills; superb eye for details; and caring interactions with individuals of all ages and needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Health Advociate
United Healthcare/Optum
01.2022 - 08.2024
- Successfully maintained relationships with over 50 healthcare professionals, increasing client retention by 20%.
- Exceeded monthly sales targets by an average of 50% through effective upselling and outreach strategies.
- Conducted weekly sales presentations, leading to a 15% increase in client endorsements and patient engagement.
- Implemented outreach strategies to engage clients in community-based services.
- Collaborated with interdisciplinary teams to develop integrated approaches to patient care that optimized outcomes and streamlined processes.
- Trained and mentored six new team members through a six week training module, enhancing overall team performance and patient satisfaction.
Agency Administrator | Care Manager
Griswold Home Care of Northwest Houston
03.2021 - 01.2022
- Ensure compliance with all State and Federal regulations governing the operations of the Home Care Agency.
- Establish and implemented quality standards for patient care by monitoring patient satisfaction and outcomes.
- Select and trained CNAs and Caregivers; set and adjusted pay rate and hours of work; planned and directed employee work schedules.
- Responsible for the internal sales process, including managing the inquiry process and conducting family consultations.
- Assess market potential for assigned territories and developed quarterly plans.
Memory Care Director
Spring Cypress Assisted Living and Memory Care
07.2020 - 01.2021
- Obtained Certified Dementia Practitioner Certification (CDP) through the NCCDP.
- Conduct regular assessments of each resident's cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Identify staff educational needs including scheduling and coordinating new hire orientation training, weekly mini-modules, and coordinating all mandatory and required in-service meetings for the memory care staff.
- Maintain a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improv resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved one's progress and addressing concerns promptly.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Implement strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Serve as a liaison between families and facility staff members, facilitating open lines of communication and addressing concerns in a timely manner.
- Manage budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
Memory Care Programing Coordinator
Spring Cypress Assited Living and Memory Care
12.2019 - 07.2020
- Conduct training for dementia-related behaviors, interventions, and conditions.
- Effectively provide a therapeutic environment that maintained each resident’s highest level of physical, social, and physiological well-being
- Develop and facilitate programming to meet the assessed needs, interests, and capabilities of the residents in the Memory Care program.
- Ensure resident-specific activity ability assessments conducted and included in resident's care plan.
- Coordinate and implement activities, outings, social events, and entertainment.
- Assist with Resident monthly calendar and newsletter.
Education
Bachelor of Science - Public Health
Sam Houston State University
Huntsville, TX08.2018
Skills
Health Care Sales
Attention to Detail
Healthcare Liaison
Leadership
Senior Living
Dementia Care
Home Health
Detail Oriented
Health Literacy
Organization
Data Entry
HIPAA Compliance
Certification
- Certified Dementia Practitioner (CDP)
Timeline
Community Health Advociate
United Healthcare/Optum
01.2022 - 08.2024
Agency Administrator | Care Manager
Griswold Home Care of Northwest Houston
03.2021 - 01.2022
Memory Care Director
Spring Cypress Assisted Living and Memory Care
07.2020 - 01.2021
Memory Care Programing Coordinator
Spring Cypress Assited Living and Memory Care
12.2019 - 07.2020
Bachelor of Science - Public Health
Sam Houston State University