Hi, I’m
ANDREA COLLUM
Calera
Summary
Versatile professional with experience in customer service, childcare, special needs support, and team leadership. Known for strong communication, empathy, conflict resolution, and multitasking in fast-paced settings. Recently transitioned from a homemaker/stay-at-home mom role, where I developed exceptional organizational, time management, and problem-solving skills. Proficient in Microsoft Office with a proven ability to manage schedules and administrative tasks. Eager to leverage these skills in an office role to support team success and long-term growth.
Overview
6
years of professional experience
Work History
Family Business
Homemaker/Stay-at-home-parent
02.2024 - Current
Job overview
- Oversaw all household operations, including cleaning, meal prep, budgeting, and scheduling, while providing full-time care for an infant.
- Fostered early development through structured routines and activities, building strong multitasking, time management, and problem-solving skills.
The Exceptional Foundation
Program Staff Member
09.2023 - 02.2024
Job overview
- Led group activities and outings for adults with special needs, adapting programs to varying cognitive and behavioral levels with creativity and care.
- Maintained a safe, respectful environment by managing challenging behaviors, resolving conflicts, and collaborating with staff to support individual progress.
Kingwood Christian Child Development Center
Preschool Teacher
07.2022 - 08.2023
Job overview
- Managed a classroom of two-year-olds, delivering structured, faith-based early learning activities while overseeing daily care routines and classroom upkeep.
- Maintained open communication with parents and staff, addressing behavioral concerns professionally and supporting individual student development.
Sodexo
Catering Supervisor
10.2019 - 05.2022
Job overview
- Supervised all aspects of catering events, including setup, delivery, task delegation, and cleanup, while ensuring strict adherence to schedules and service quality.
- Trained new staff and served as client liaison, addressing feedback and resolving issues to maintain strong customer relationships.
Concentrix
Advisor II Member Service Agent
08.2021 - 10.2021
Job overview
- Completed comprehensive training and provided informed customer support by handling payments, resolving issues, and directing calls in a high-volume call center.
- Promoted digital tools to enhance user experience, while maintaining empathy and professionalism during technical issues and emotionally sensitive interactions.
Education
Troy UniversityTroy, AL
Bachelor's of Science (In Progress) from Mathematics
University Overview
- Dean's (Chancellor's) List Spring 2021
- The Chancellor's Award Scholarship Recipient
- 3.5 GPA
Thompson High SchoolAlabaster, AL
Advanced Academic Diploma with Honors
05.2019
University Overview
- Valedictorian, Class of 2019
- Student of the Month Awardee
- Honor Roll (2015–2019)
- Ranked in Top 10% of Class (4.0 GPA)
- Honor Society Memberships: Magna Cum Laude, National Honor Society, Mu Alpha Theta (Math Honor Society), National English Honor Society
- Completed AP Courses: Calculus BC, Statistics, U.S. History, English Literature, English Language, and Physics
- Competitive Color Guard and Winter Guard Member
Skills
- Strong verbal & written communication
- Active listening, empathy & conflict resolution
- Exceptional customer service & team collaboration
- Task prioritization, multitasking & self-directed work ethic
- Proficient in Microsoft Office Suite & 60 WPM typing speed
- Analytical thinking & problem-solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Homemaker/Stay-at-home-parent
Family Business
02.2024 - Current
Program Staff Member
The Exceptional Foundation
09.2023 - 02.2024
Preschool Teacher
Kingwood Christian Child Development Center
07.2022 - 08.2023
Advisor II Member Service Agent
Concentrix
08.2021 - 10.2021
Catering Supervisor
Sodexo
10.2019 - 05.2022
Troy University
Bachelor's of Science (In Progress) from Mathematics
Thompson High School
Advanced Academic Diploma with Honors
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