Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I love people and am excited to share my skills.
Hi, I’m
Andrea Combs
Chaska,MN
Summary
Overview
16
years of professional experience
Work History
Kannegiesser-Etech
Accounting Assistant
03.2012 - 01.2020
Job overview
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Lettuce Entertain You/Big Bowl Chinese & Thai
Server
04.2009 - 03.2013
Job overview
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Red Rooster Bar & Grill
Server
04.2004 - 03.2009
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Brown CollegeMinneapolis, MN
Associate of Arts from Radio And Television Broadcasting
05.1996
University Overview
North Hennepin Community CollegeMinneapolis, MN
Associate of Arts from Accounting
05.1991
University Overview
Orono Senior High SchoolLong Lake, MN
High School Diploma
06.1987
University Overview
Skills
- Customer Needs Assessments
- Microsoft Excel
- Meal Delivery
- Guest Relations
- Inventory Management
- Accurate Cash Handling
Timeline
Accounting Assistant
Kannegiesser-Etech
03.2012 - 01.2020
Server
Lettuce Entertain You/Big Bowl Chinese & Thai
04.2009 - 03.2013
Server
Red Rooster Bar & Grill
04.2004 - 03.2009
Brown College
Associate of Arts from Radio And Television Broadcasting
North Hennepin Community College
Associate of Arts from Accounting
Orono Senior High School
High School Diploma