Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andrea Comer

Summerville,SC

Summary

Reputable customer service professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.

Overview

15
15
years of professional experience

Work History

Sales Manager

Aaron's Sales And Leasing
Mooresville, NC
01.2020 - 09.2024
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Monitored industry trends and competitor activities to stay ahead of the competition.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.

Account Executive

Brock and Scott, PLLC
North Wilkesboro, NC
04.2014 - 12.2019
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Created marketing materials, including brochures and presentations, to showcase products and services.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
  • Maintained accurate records of all Litigation activities using CRM software systems.
  • Participated in training sessions on topics related to Bankruptcy and Foreclosure regulations.
  • Ensured that the firm remained in compliance with client and legal regulations

Accounts Receivable Coordinator

Synter Resource
Charleston, SC
02.2010 - 03.2014
  • Reviewed customer accounts and updated payment information as needed.
  • Prepared invoices for customers and tracked payments to ensure accuracy.
  • Assisted in resolving customer billing disputes, credit issues, and discrepancies.
  • Performed daily data entry of financial transactions into accounting software.
  • Created aging reports on customer accounts receivable balances and communicated with customers regarding overdue payments.
  • Processed credit card payments for customers through a secure online portal.
  • Reconciled customer statements against internal records to identify any discrepancies or errors.
  • Analyzed customer account trends to recommend improvements in the collection process.
  • Secured supporting documentation such as invoices, proof of delivery, original order detail and/or itemized statements
  • Maintained proper credit hold status for assigned clients

Education

High School Diploma -

Dorchester County Education
08-2009

Skills

  • Exceptional Customer Service
  • Account Management
  • Lead Generation
  • Client Relationship Management
  • Strategic account development
  • Staff Management
  • Sales Reporting
  • Sales Planning
  • CRM Software
  • Goal Setting

References

References available upon request.

Timeline

Sales Manager

Aaron's Sales And Leasing
01.2020 - 09.2024

Account Executive

Brock and Scott, PLLC
04.2014 - 12.2019

Accounts Receivable Coordinator

Synter Resource
02.2010 - 03.2014

High School Diploma -

Dorchester County Education

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Andrea Comer