Andrea Conklin
Gardendale,AL
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
11
11
years of professional experience
Work History
Branch Manager
Insurance Auto Auctions
09.2021 - Current
- Responsible for overall performance and operation of branch while managing and leading a team of 15 employees
- Adhere to SLA guidelines for customers
- Exceeded planned profitability for branch in 2022 and 2023
- Responsible for P&L and branch budget.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Salon Manager
Orbit Salon
03.2019 - 09.2021
- Responsible for daily opening and closing of the salon
- Responsible for insuring employees are at work on time and follow through with procedures for any infractions with employees
- In charge of daily schedule for 7 employees and assisting clients with booking and yearly scheduling
- Assist customers with any issues, complaints or dissatisfaction with services and provide solutions to keep clients satisfied while also maintaining salon policies
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
Customer Service Representative III
Insurance Auto Auctions
09.2013 - 03.2019
- Build and maintain relationships with buyers, vendors, insurance agencies and customers
- Multitask with incoming calls, emails, and customers at front counter, while maintaining other daily responsibilities
- Assist owners in retrieving any needed items from total loss vehicles
- Assist adjustors with any inquiries on total loss vehicles, such as obtaining mileage, VIN trace, and title questions
- Assist adjustors in facilitating fast and efficient pick up of vehicles from storage locations
- Enter in new assignments for adjustors and dealers for vehicle pick-ups
- Pay tow company’s daily and in timely manner using ACH
- Receive shop receipts, upload in ASAP, and verify there are no discrepancies
- Collect payments and make sure branch drawer is closed daily with no errors
- Check open expense report daily and correct or close any overdue expenses
- Responsible for running and setting up Birmingham auction when branch manager is off
- Serve as back up dispatcher
- Knowledge of titles and title application.
Education
HIGH SCHOOL DIPLOMA -
THOMPSON HIGH SCHOOL
01.2008
Skills
- Team player
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Ability to work under pressure
- Accounts Payable/Receivable
- Data Entry
- Dispatch
Timeline
Branch Manager
Insurance Auto Auctions
09.2021 - Current
Salon Manager
Orbit Salon
03.2019 - 09.2021
Customer Service Representative III
Insurance Auto Auctions
09.2013 - 03.2019
HIGH SCHOOL DIPLOMA -
THOMPSON HIGH SCHOOL