Andrea Conrad
Fitchburg,MA
Summary
Dynamic District Manager and Registered Nurse with extensive experience at FootCare By Nurses, excelling in patient care coordination and team leadership. Proven track record in enhancing operational efficiency and compliance while fostering strong client relationships. Skilled in clinical documentation and emotional support, driving quality care for aging populations across multiple regions.
Overview
1
1
Certification
30
30
years of professional experience
Work History
District Manager / Field Supervisor Registered Nurse
FootCare By Nurses
Greenfield, MA
07.2018 - Current
- Oversee district operations and support clinical staff within assigned regions.
- Ensure compliance with organizational policies, clinical standards, and documentation requirements.
- Coordinated patient care services, fostering strong communication with patients, families, and healthcare partners to ensure continuity of care.
- Facilitated case management activities to enhance support for patients. and continuity of care initiatives.
- Provided community-based nursing care services to aging populations across Massachusetts, Connecticut, Cape Cod, and the Islands, enhancing access to essential health resources.
- Delivered specialized foot care services as a Certified Foot Care Specialist (CFCS).
Certified Nursing Assistant
Home Helpers, Straehle Enterprises inc
Boston, Massachusetts
07.2015 - 07.2017
- Assisted clients with daily living activities and personal hygiene tasks.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Administered prescribed medications under supervision of nursing personnel.
- Communicated effectively with clients, families, and healthcare team members.
- Documented care provided in patient records accurately and timely.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained cleanliness and organization of client living spaces and equipment.
- Cleaned and sanitized patient rooms according to established protocols.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted in training new staff on caregiving protocols and procedures.
Administrative Office Manager
Mallet and Son Rubbish Removal and Recycling
Athol , MA
07.1996 - 07.2017
- Managed daily office operations for rubbish removal and recycling services.
- Coordinated schedules and logistics for waste collection teams.
- Oversaw inventory management of recycling materials and office supplies.
- Implemented filing systems to streamline document organization and retrieval.
- Facilitated communication between clients and service teams to address concerns.
- Maintained compliance with local regulations regarding waste disposal practices.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Processed invoices for payment in a timely manner.
- Established procedures for record keeping, data entry, and information management.
- Collaborated with team leaders to determine and oversee operating budget.
- Administered and updated database to manage payroll, employee benefits, and staff time.
- Ensured compliance with all legal requirements related to the office's functions.
- Directed and oversaw office personnel activities.
- Analyzed financial statements to identify discrepancies or areas of improvement.
- Monitored office inventory to maintain supply levels.
- Consulted with professionals to gather bids and complete employee benefits renewal.
Personal Care Assistant
Cerebral Palsy of Massachusetts
Boston, Massachusetts
07.2001 - 07.2016
- Assisted individuals with daily living activities and personal hygiene needs.
- Monitored clients' physical and emotional well-being throughout daily routines.
- Provided companionship and emotional support to enhance clients' quality of life.
- Maintained a safe and clean environment for clients at all times.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Utilized adaptive equipment such as wheelchairs, walkers, or canes to support client mobility.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported patients to medical, dental, and personal care appointments.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Enhanced patient outlook through compassionate care and supportive interactions. and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Education
Associate of Science (ASN) - Nursing
Mount Wachusett Community College
Gardner, MA05-2018
General Studies Prerequisites - Exercise Science
Fitchburg State University
Fitchburg, MA05-2000
Certificate - Certified Nursing Assistant
Minnesota School For CNA
Minnesota 06-1993
Bachelor - Health Education And Promotion
Umass UWW
Amherst, MA09-2026
Skills
- Team briefings
- Care coordination
- Patient assessment
- Clinical documentation
- Clinical judgment
- Health promotion
- Health education
- Infection control measures
- Community outreach
- Patient engagement
- Home health care
- Data analytics
- Data collection
- Reporting documentation
- Record maintenance
- Operational management
- Territory management
- Staff management
- Staff supervision
- Staff development
- Recruiting and hiring
- Recruiting staff
- Employee scheduling
- Performance management
- Training coaching
- Staff training
- Team leadership
- Team collaboration
- Team development
- Team building
- Team briefings
- Leadership development
- Strategic planning
- Healthcare marketing
- Customer relations
- Regional oversight
- Employee evaluation
- Precepting
- Communication skills
- Physical assessment
- Home health care
- Team building
- Physical assessment
- Medical recordkeeping
- Clinical judgment
Personal Information
Title: Registered Nurse CFCS
Certification
- Registered Nurse Massachusetts, License #RN2325646, Expiration: 2028-10-27
- Basic Life Support (BLS) American Heart Association, Expiration: 2028-10-27, Certified Foot Care Nurse (CFCS) American Foot Care Nurses Association, Expiration: 2028-09-25
OVERVIEW
Registered Nurse with over 8 years of experience in home health and community-based aging services. Experienced Field Supervisor and District Manager with a strong background in case management and specialized foot care services. Recognized for clinical judgment, compassionate patient care, and leadership within multidisciplinary teams. Committed to delivering high-quality, patient-centered care while maintaining compliance with professional and regulatory standards.
Accomplishments
- Clinical Champion exemplifies important attributes that enhances work experience and colleagues
Timeline
District Manager / Field Supervisor Registered Nurse
FootCare By Nurses
07.2018 - Current
Certified Nursing Assistant
Home Helpers, Straehle Enterprises inc
07.2015 - 07.2017
Personal Care Assistant
Cerebral Palsy of Massachusetts
07.2001 - 07.2016
Administrative Office Manager
Mallet and Son Rubbish Removal and Recycling
07.1996 - 07.2017
Associate of Science (ASN) - Nursing
Mount Wachusett Community College
General Studies Prerequisites - Exercise Science
Fitchburg State University
Certificate - Certified Nursing Assistant
Minnesota School For CNA
Bachelor - Health Education And Promotion
Umass UWW