Andrea Constantino
Summit,IL
Summary
An enthusiastic, self-motivated, reliable, responsible, and hard-working person with exceptional social skills, communication abilities, and costumer service background. Fast learner and adapt to new circumstances and challenges. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Barista
Biggby Coffee
01.2022 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote a positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operating Point of Sale Systems and cash handling.
- Adaptable, collaborative team player.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- I trained new employees, sharing knowledge and expertise in coffee, teas, and merchandise.
Administrative Assistant
Insurance Company
05.2020 - 11.2020
- Contribution to the smooth running of a business, carrying out office work, inspecting and verifying office accounting.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Receptionist
Medical Center
06.2018 - 02.2020
- Responsible for the organization of the business agenda.
- Answered phone promptly and directed incoming calls to the correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and the company.
Receptionist
Power Fitness
07.2016 - 03.2017
- Knowledge of the creation of a database with customer information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
Skills
- Responsibility and punctuality
- Organization and Efficiency
- Correspondence and Office Documents
- Business Administration
- Microsoft Outlook
- Exceptional Customer Service
- Adaptive and Creative
- Verbal and Written Communication
- Billing and Payment Processing
- Front Counter Maintenance
- Ordering procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
Biggby Coffee
01.2022 - 07.2023
Administrative Assistant
Insurance Company
05.2020 - 11.2020
Receptionist
Medical Center
06.2018 - 02.2020
Receptionist
Power Fitness
07.2016 - 03.2017