Andrea Cooper
Wilmington,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Direct Support Specialist
Catholic Charities Of Delaware
01.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Completed regular check-ins and progress report for each client.
Direct Support Manager
Mosaic
09.2018 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Administered patient medications and tracked dosages.
- Assisted with medication administration and counting and pouring medications.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Followed standard operating procedures for inspections and tests.
- Managed and trained, team of 30 or more staff professionals at 2 locations.
Nutrition
Saint Francis Hospital
11.2013 - 06.2019
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Neonatal Intensive Care Unit
Christina Hospital
08.2008 - 10.2008
- Completed call documentation while speaking with patients.
- Developed technical and mechanical proficiency to assist patients and field staff with service issues.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Associate of Applied Science - Medical
Delaware Technical And Community College
Newark, DE08.2022
High School Diploma -
Concord High School
Wilmington, DE05.2008
Skills
- Valid Driver's License
- Crisis Management
- Knowledge of State Regulations
- Case Management
- Medical Office Administration
- Quality Control Procedures
- Business Development Understanding
- Customer Relations
Timeline
Direct Support Specialist
Catholic Charities Of Delaware
01.2022 - Current
Direct Support Manager
Mosaic
09.2018 - Current
Nutrition
Saint Francis Hospital
11.2013 - 06.2019
Neonatal Intensive Care Unit
Christina Hospital
08.2008 - 10.2008
Associate of Applied Science - Medical
Delaware Technical And Community College
High School Diploma -
Concord High School