Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Copes

Melfa,VA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Certified Teacher Assistant

East Salisbury Elementary
08.2023 - Current
  • Supported the integration of technology into the curriculum by assisting with the implementation of digital tools such as online quizzes and educational websites.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Provided instructional support to students unable to attend regular classes.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Certified Teacher Assistant

Atlanta Unbound Academy
08.2022 - 07.2023
  • Supported the integration of technology into the curriculum by assisting with the implementation of digital tools such as online quizzes and educational websites.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Provided instructional support to students unable to attend regular classes.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Studied and implemented latest information on specific subjects and learning strategies.
  • Streamlined grading process by developing efficient rubrics that accurately assessed student work while minimizing administrative workload.
  • Completed daily reports on attendance and disciplinary performance.

Customer Service Agent

AT&T Mobility
03.2022 - 07.2022
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Responded proactively and positively to rapid change.
  • Collaborated with team members to develop innovative solutions for complex customer problems.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Representative

Walmart
12.2020 - 12.2021
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Host Home Provider

Bright Star Home Health
02.2014 - 10.2021
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Improved client communication skills through consistent modeling and reinforcement strategies.
  • Developed personalized care plans for each client to address their unique needs and goals.
  • Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
  • Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
  • Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
  • Completed regular check-ins and progress report for each client.
  • Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
  • Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
  • Maintained entire family's schedule and organized events.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Education

Master Cosmetology - Cosmetology Education

Georgia Career Institute
Conyers, GA
08.2013

High School Diploma -

Arcadia High School
Oak Hall, VA
06.2007

Skills

  • Student Records Management
  • Information Protection
  • Classroom Maintenance and Inventory
  • Stress Management
  • Microsoft Office Suite
  • Inventory Management
  • Customer relations and communications
  • Remote Conferencing
  • Account Management
  • File Organization
  • Scheduling
  • Time Management
  • Strong Problem Solver
  • Office Equipment Operation
  • Documentation And Reporting
  • Expense Reporting
  • Supply Inventory Control
  • Employee Communications
  • High Volume Phone Inquiries
  • Prioritization
  • Appointment Coordination
  • Strategic Planning
  • Staff Management

Timeline

Certified Teacher Assistant

East Salisbury Elementary
08.2023 - Current

Certified Teacher Assistant

Atlanta Unbound Academy
08.2022 - 07.2023

Customer Service Agent

AT&T Mobility
03.2022 - 07.2022

Customer Service Representative

Walmart
12.2020 - 12.2021

Host Home Provider

Bright Star Home Health
02.2014 - 10.2021

Master Cosmetology - Cosmetology Education

Georgia Career Institute

High School Diploma -

Arcadia High School

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Andrea Copes