Andrea Cortez
Salinas,Ca
Overview
11
11
years of professional experience
Summary
Professional program analyst who excels at delivering actionable insights and driving process improvements. Known for data analysis, problem-solving, and program evaluation expertise. Professional program analyst who excels in delivering actionable insights and driving process improvements. Known for collaborative teamwork and achieving impactful results in dynamic environments. Expertise in data analysis, problem-solving, and program evaluation.
Work History
Licensed Program Analyst
California Department of Social Services
02.2024 - Current
- Conduct site inspections and evaluations of facilities to ensure adherence to licensing standards
- Analyze performance records and provide technical assistance to licensees in developing corrective action plans.
- Perform complex investigations and facilitate applicant orientations to streamline the licensing process
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
Motor Vehicle Field Representative
California Department Of Motor Vehicles
12.2018 - 01.2024
- Passports: Recognizing the security features, common alterations, and signs of forgery in various countries' passports.
- Experienced with the various forms of voter identification from different countries, including their security features and potential indicators of authenticity, ensures compliance and maintains integrity in identity verification for driver’s licenses and motor vehicle services. This reduces identity fraud and enhances public safety.
- Prevented fraudulent activity by carefully verifying ownership documents before processing transactions related to titles or registrations.
Mangement Services Technician (Legal Unit)
California Department of Motor Vehicles
01.2015 - 01.2018
- Utilized legal software to maintain controlled correspondence
- Maintained strict confidentiality in all aspects of personal, financial, and legal information.
- Compiled reports on mileage statistics, expenditures, Cal Card usage, and copier usage
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Office Technician (Legal Affairs Unit)
California Department of Motor Vehicles
04.2014 - 11.2015
- Ensured compliance with laws and regulations relating to motor vehicle operations and licensing
- Demonstrated adaptability in managing multiple tasks, achieving desired results efficiently under pressure situations or tight deadlines.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
Education
Bachelor of Arts - Social And Behavioral Sciences
California State University, Monterey Bay
Seaside, CA07-2024
Skills
- Customer Service
- Conflict Resolution
- Problem-solving aptitude
- Policy Analysis
- Multitasking
- Team building
References
Available upon request.
Languages
Spanish
Professional Working
Timeline
Licensed Program Analyst
California Department of Social Services
02.2024 - Current
Motor Vehicle Field Representative
California Department Of Motor Vehicles
12.2018 - 01.2024
Mangement Services Technician (Legal Unit)
California Department of Motor Vehicles
01.2015 - 01.2018
Office Technician (Legal Affairs Unit)
California Department of Motor Vehicles
04.2014 - 11.2015
Bachelor of Arts - Social And Behavioral Sciences
California State University, Monterey Bay