Andrea Costello
Pocatello,USA
Summary
Detail-oriented, efficient Customer Service Representative with a proven track record of problem-solving and excellent communication skills.
Create and modify documents such as invoices, reports, memos, and letters using word processing, spreadsheet, and database software. File and retrieve organizational documents, and maintain office equipment.
Diverse experience in the banking and financial industry.
Processed large cash deposits in excess of $2,000,000, utilizing Toshiba and Rainbow soft cash sorting machines; hand-processed checks and statements for customers in preparation for statement mailing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Staff Member
Adult and Children Services
10.2023 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
ADSP Support Staff
Adult Protective Services
02.2023 - Current
DSP Worker
A New Hope Center
08.2023 - 10.2024
Pass Meds to disabled Clients
DSP Worker
Community Connections Healthcare Services
08.2022 - 11.2023
Support staff for Disabled Cliets
Vault Teller
First Interstate Bank
Vault Teller
Wells Fargo Bank
Teller
Crocker Bank
Teller
Lloyd Bank
Education
Associate of Science - Financial Operations
Barclay College of England
Torrance, CACertification - Animal Husbandry
Lexington Equestrian Center
Lexington, KYFinance ,and Social Services - Social Sciences Education
Barclay College
Kansas City, KS06.1989
Skills
- Created a loyal customer base by providing individualized services to customers, listening to their questions, and providing appropriate product and service information
- Maintained the highest standards of customer service as a bank teller, providing operational and customer service in a branch setting
- Directly communicated with customers to resolve issues involving their accounts
- Managed microfiche file systems; performed data entry in the Retail Department
- Maintained high standards of customer service during high-volume, fast-paced operations
- Answered phones, handled phones professionally and promptly, and delivered messages to appropriate individuals
- Performed inventory, ensured adequate merchandise, and reordered as necessary
- Ensured that all food safety and health department standards were maintained at all times
- Handled cash and non-cash transactions, including daily closing and bank deposits
Certification
Assistance with Medication
Timeline
Support Staff Member
Adult and Children Services
10.2023 - Current
DSP Worker
A New Hope Center
08.2023 - 10.2024
ADSP Support Staff
Adult Protective Services
02.2023 - Current
DSP Worker
Community Connections Healthcare Services
08.2022 - 11.2023
Associate of Science - Financial Operations
Barclay College of England
Certification - Animal Husbandry
Lexington Equestrian Center
Vault Teller
First Interstate Bank
Vault Teller
Wells Fargo Bank
Teller
Crocker Bank
Teller
Lloyd Bank
Finance ,and Social Services - Social Sciences Education
Barclay College
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