Andrea Cotter

• Kept detailed track of household and maintenance inventory and schedules.
• Sourced and ordered office equipment and supplies.
• Took care of the owners' children and homeschooled them.
• Planned staff events.
• Helped create flyers to add a personalized touch for patient post-op care packages.
• Ran errands for the office.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Hosted events for 40-70 people twice a month.
• Developed creative marketing materials that generated interest and boosted event attendance.
• Brainstormed and implemented creative event concepts and themes.
• Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
• Conducted post-event analysis, identifying areas of improvement for future events.

• Spoke to and interacted with new and regular customers
• Made and served specialty coffee and tea beverages
• Maintained clean workstation and complied with health and safety guidelines
• Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils
• Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers
• Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
• Adhered to recipes and presentations for food and beverage items and contributed to positive team environment
• Completed customer orders by processing payments and packaging selected items
• Kept supplies and retail products well-stocked and organized in fresh, engaging displays
• Thoroughly learned all drink and food preparations to offer customers detailed descriptions

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.

Provided accurate information to help customers quickly navigate the store and acquire items for purchase

• Used POS system to scan customer purchases, calculate prices, and process transactions
• Made park-wide announcements
• Assisted with store recovery to maintain a clean and organized sales floor throughout the shift
• Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
• Welcomed guests and offered quick assistance to handle diverse needs.
• Assisted customers in creating reservations.
• Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale

• Managed and implemented classroom activities, aligning with student learning goals
• Maintained safe and healthy learning environment
• Maintained open and daily communication with parents and guardians
• Supervised classroom aides, assistants, and volunteers
• Kept accident reports and maintained student files
• Assessed and reported on student progress and behavior
• Encouraged students to contribute to curriculum planning
• Organized materials and classroom spaces to boost teaching efficiency and success
• Balanced daily schedule to provide for sufficient activity, rest, and playtime
• Led songs and games, arts and crafts, and challenged children to work hard to succeed
• Cleaned and sterilized toys, equipment, and play areas every day to protect children from infection risks