Andrea Covarrubias
Whittier,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Liberty Utilities
08.2023 - Current
- Handles customer inquiries and suggestions courteously and professionally.
- Actively listens to customers, handling concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answers customer telephone calls promptly to avoid on-hold wait times.
- Collaborates with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Associate
Brain Dead LLC.
02.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Typed up daily sales reports which included summaries of the day's highlights
Shift Supervisor
Starbucks Coffee
06.2018 - 02.2022
- Has to be able to multitask and work efficiently in a fast paced and quality demanding environment
- Must communicate effectively in order to maintain a positive, consistent, and organized workspace
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Manager
Melrose
04.2017 - 05.2018
- Went along with the owner to buy merchandise for the store
- Had to steam clothing, price items, maintain store cleanliness, and use the cash register to ring up customers.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Prepared merchandise for sales floor by pricing or tagging.
Hostess
Phlight Restaurant
04.2014 - 04.2017
- Had to demonstrate proficient skills of working under pressure, maintain a relaxed and upbeat attitude in moments of high stress.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
La Serna High School
Youngwood, Whittier, CAundefined
Mt San Antonio College
Walnut, CASkills
- Time Management
- Excellent People Skills
- Verbal Communication
- Hospitality and Accommodation
- Problem Solving Skills
- Attention to Detail
Refrences
- Vivian Khanounsay ( assisted with creative directing- (704) 858-4503)
- Robert Ruiz (former employer - (562) 276-5475)
Timeline
Customer Service Representative
Liberty Utilities
08.2023 - Current
Sales Associate
Brain Dead LLC.
02.2022 - 08.2023
Shift Supervisor
Starbucks Coffee
06.2018 - 02.2022
Assistant Manager
Melrose
04.2017 - 05.2018
Hostess
Phlight Restaurant
04.2014 - 04.2017
High School Diploma -
La Serna High School
undefined
Mt San Antonio College