Andrea Covarrubias
Avondale ,AZ
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Security Event Staff
Phoenix Raceway
Avondale, AZ
11.2023 - Current
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Monitored event activities to track schedule and prepare for crowd movements.
- Verified credentials of staff members before granting them access to restricted areas.
- Maintained a professional demeanor while patrolling the event premises.
- Addressed any customer complaints in a timely manner and reported issues to supervisors.
- Provided assistance to disabled patrons in navigating the venue safely.
- Assisted with crowd control, emergency response, and evacuation procedures when necessary.
Team Member
Chick-fil-A
Avondale, AZ
10.2021 - Current
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Transferred supplies and equipment between storage and work areas by observing safe lifting standards.
- Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
Courtesy Clerk
Frys Food
Litchfield Park, AZ
04.2021 - 07.2021
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Directed customers to product locations throughout store to help find requested items.
- Escorted customers to desired merchandise location.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
Education
Some College (No Degree) - Justice Studies
Arizona State University
Tempe, AZSkills
- Customer Service
- Workplace Safety
- Cleaning
- Quality Assurance
- Problem-Solving
- Attention to Detail
- Safe Food Handling
- Food Handler Certified
- Teamwork and Collaboration
- Crowd Management
- Incident Reporting
- Reliability
- Adaptability
- Time management abilities
- Attentive and Observant
Languages
Spanish
Native/ Bilingual
Affiliations
- Volunteer experience
- Child care experience
References
References available upon request.
Timeline
Security Event Staff
Phoenix Raceway
11.2023 - Current
Team Member
Chick-fil-A
10.2021 - Current
Courtesy Clerk
Frys Food
04.2021 - 07.2021
Some College (No Degree) - Justice Studies
Arizona State University