Andrea Cowan
Summary
Devoted Certified veterinary assistant who is experienced in providing compassionate care to animals. Skilled in handling and feeding animals, providing enrichment activities and supporting highest standards of animal care. Reliable and caring team member coordinating with veterinarian and vet techs in order to help out the team whenever needed. Very willing to take on added responsibilities to help and meet team goals. Has excellent time management and problem solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Assistant Intern
Atlantic Veterinary Clinic
10.2017 - 08.2019
- Enhanced patient care by providing assistance in examinations, treatments, and surgeries.
- Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
- Supported veterinarians with diagnostic tests to ensure accurate diagnosis and appropriate treatment plans for patients.
- Increased client satisfaction by educating pet owners on preventive care measures and post-treatment instructions.
- Promoted a positive work environment through effective communication with coworkers and veterinarians, fostering efficient teamwork.
- Provided compassionate care for hospitalized animals, administering medications as directed by the veterinarian team.
Veterinary Assistant
Atlantic Veterinary Clinic
08.2019 - 10.2020
- Practiced keeping the clinic clean and keeping up with laundry and daily cleaning tasks.
- Recorded the weight of patients and recorded it into notes.
- Restrained animals in order to assist the Veterinarian and Vet techs.
- Monitored vitals during surgery.
- Cared for animals during their post-op care recoveries.
- Fed and walked animals at scheduled times after looking at their charts.
Server
Manny's Original Chophouse
06.2020 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked as a host, Togo and back of house employee to be flexible for where management needed me.
- Completed cleaning duties such as sweeping, mopping, vacuuming carpets, and tidying up server stations.
- Maintained knowledge of menu items in order to pair with drinks as well as assist guests with menu selection Items.
- Calculated accurate bill amounts and processed payments through the Aloha computer system.
Server
Miller's Ale House
08.2021 - 02.2022
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Volunteer
Humane Society Of Tampa Bay
02.2022 - Current
- Walked dogs on a schedule in order to give them the proper exercise needed.
- Watched the actions and moods of dogs in order to learn their behavior and how to interact with them.
- Looked at animals medical cards in order to give them treats and know what their food/bathroom habits are.
- Used a slip lead to encourage no pulling on leashes.
- Making sure dogs felt happy and comfortable enough when being around other people or animals while outside.
Server and Bartender
True Food Kitchen
02.2022 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Food-Safe Certified.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Animal Caretaker Volunteer
Raprager Family Farms
05.2023 - Current
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Worked 10-12 hour work days on the farm.
- Feed the animals a well balanced diet on a schedule making sure each animal got their proper nutrient values.
- Took care of a variety of animals such as goats, pigs, sheep, horses, cows, emus, peacocks, ducks, chickens, snakes, dogs, and donkeys.
- Learned and watched animal behavior in order to make sure they are happy and healthy.
- Learned and participated in the breeding habitats of animals such as goats and pigs.
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL12.2023
Associate of Arts - Biology
Polk State College
Winter Haven, FL05.2021
High School Diploma -
Ridge Community High School
Davenport, FL05.2019
Skills
- Ability to lift up to 50 pounds
- Compassion and Empathy
- Communication Skills
- Team Collaboration
- Animal Restraint
- Patience and Understanding
- Ability to Work Under Pressure
- Computer Skills
- Understanding Animal Behavior
Certification
Certified Veterinary Assistant
Additional Information
Going back to online school in order to obtain a Veterinary technician certification.
Timeline
Animal Caretaker Volunteer
Raprager Family Farms
05.2023 - Current
Volunteer
Humane Society Of Tampa Bay
02.2022 - Current
Server and Bartender
True Food Kitchen
02.2022 - Current
Server
Miller's Ale House
08.2021 - 02.2022
Server
Manny's Original Chophouse
06.2020 - 08.2021
Veterinary Assistant
Atlantic Veterinary Clinic
08.2019 - 10.2020
Veterinary Assistant Intern
Atlantic Veterinary Clinic
10.2017 - 08.2019
Bachelor of Science - Biology
University of South Florida
Associate of Arts - Biology
Polk State College
High School Diploma -
Ridge Community High School
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