Andrea Cox
Waynesville,MO
Summary
Personable Member Service Representative offering 14 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in Financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
02.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Process or review a wide variety of standard pay actions which establish, maintain, adjust or close pay accounts.
- Reviewing and processing a wide variety of pay transactions; determining entitlements; and identifying and resolving payroll problems within automated pay accounts
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Reviews source, substantiating and supporting pay authorization documents to ensure completeness, propriety, authentication, accuracy, and compliance with applicable regulations, policies and precedents.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
Member Service Advisor
BBVA Compass Bank
07.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
Bank Teller
Capital One Bank
07.2012 - 07.2018
- Provided customer records, account statements and copies of checks.
- Assisted with training of new tellers on policies and procedures.
- Investigated and promptly resolved issues with patron accounts.
- Identified potential needs through observation, questioning, and listening.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Bank Teller
Commercial State Bank
01.2009 - 06.2012
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted with training of new tellers on policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
High School Diploma -
Rardin Homeschool Academy
Criminal Justice
Odessa College
Odessa, TXSkills
- Process Monitoring
- Account Updating
- Customer Loan Processing
- Financial Optimization
- Mortgages and Loans
- Database Management
- Order and Refund Processing
- Teller Transactions
Timeline
Member Service Representative
Navy Federal Credit Union
02.2019 - Current
Member Service Advisor
BBVA Compass Bank
07.2018 - 01.2019
Bank Teller
Capital One Bank
07.2012 - 07.2018
Bank Teller
Commercial State Bank
01.2009 - 06.2012
High School Diploma -
Rardin Homeschool Academy
Criminal Justice
Odessa College