Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant
ANDREA CRAVENS

ANDREA CRAVENS

Bulverde

Summary

Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard- working by peers, I can be relied upon to help the company achieve its goals.

Overview

18
18
years of professional experience

Work History

Client Relationship Specialist

American Bank National Association
03.2025 - Current
  • Managed a diverse portfolio of business clients, ensuring their needs were met and expectations exceeded for their banking needs.
  • Supported loan process by gathering documentation and assisting with processing and general loan analysis.
  • Utilized CRM software effectively to track interactions with clients accurately for better follow-up actions.
  • Oversaw account management activities such as contract renewals and invoice processing while maintaining high levels of accuracy.
  • Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.

Professional Organizer

Sorted Spaces, LLC
10.2023 - Current
  • Enhanced client satisfaction by designing customized organizing systems tailored to their specific needs.
  • Streamlined office spaces for increased productivity and efficiency through decluttering and organization.
  • Maximized storage potential in residential settings by implementing space-saving solutions.
  • Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
  • Helped clients save time and reduce stress with efficient filing systems and document management strategies.
  • Reduced clutter-related hazards in homes by providing practical organization solutions catered to individual lifestyles.

Loan Officer Assistant

First Bank & Trust East Texas
01.2014 - 12.2016
  • Filed and maintained loan records.
  • Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms and tax receipts.
  • Recorded applications for loan and credit, loan information and disbursements of funds using computers.
  • Verified and examined information and accuracy of loan application and closing documents.
  • Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices and checks using computers.
  • Scheduled and conducted closings of mortgage transactions.
  • Accepted payment on accounts.
  • Provided efficient and courteous service to customers at all times.

Bank Teller

First Bank & Trust East Texas
10.2013 - 01.2014
  • Responded to banking inquiries and requests from customers.
  • Followed department policies and completed required paperwork for each transaction.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Assisted management in bank opening and closing procedures.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Supported exceptional customer service with prompt acknowledgment and accurate account services.
  • Processed ATM deposits and reconciled against reports.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Internship Student

Trinity Mother Frances Clinic Lake Palestine
01.2013 - 04.2013
  • Running specimens to lab and delivering lab results to Physician
  • Helped with cleaning wound dressings and removing stitches
  • Watch Physician Assistant diagnose and give medications to patients.
  • Implemented security practices to preserve assets and minimize liabilities.
  • Performed training tasks in various workplace positions according to company requirements.

Food Runner

Silver Spoon, Inc.
05.2007 - 07.2008
  • Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
  • Performed served, cleaning, and stocked duties in establishments, such as cafeterias and dining rooms, to facilitate customer service.
  • Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays.
  • Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
  • Carried trays from food counters to tables for cafeteria patrons. Located items requested by customers

Education

Bachelor of Science - Kinesiology

University of Texas At Tyler
Tyler, TX
05.2013

Skills

    * Customer Satisfaction

    * Legal Documentation

    * Proficient in Typing

    * Desktop Underwriter

    * Time Management

    * Problem Solving

    * Office Administration

References

References available upon request

Timeline

Client Relationship Specialist

American Bank National Association
03.2025 - Current

Professional Organizer

Sorted Spaces, LLC
10.2023 - Current

Loan Officer Assistant

First Bank & Trust East Texas
01.2014 - 12.2016

Bank Teller

First Bank & Trust East Texas
10.2013 - 01.2014

Internship Student

Trinity Mother Frances Clinic Lake Palestine
01.2013 - 04.2013

Food Runner

Silver Spoon, Inc.
05.2007 - 07.2008

Bachelor of Science - Kinesiology

University of Texas At Tyler

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ANDREA CRAVENS