ANDREA CRAVENS
Bulverde
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard- working by peers, I can be relied upon to help the company achieve its goals.
Overview
18
18
years of professional experience
Work History
Client Relationship Specialist
American Bank National Association
Corpus Christi, TX
03.2025 - Current
- Managed a diverse portfolio of business clients, ensuring their needs were met and expectations exceeded for their banking needs.
- Supported loan process by gathering documentation and assisting with processing and general loan analysis.
- Utilized CRM software effectively to track interactions with clients accurately for better follow-up actions.
- Oversaw account management activities such as contract renewals and invoice processing while maintaining high levels of accuracy.
- Assisted in the closure of complex commercial loans, ensuring all necessary documents were accurately prepared and executed.
Professional Organizer
Sorted Spaces, LLC
Rockport, TX
10.2023 - Current
- Enhanced client satisfaction by designing customized organizing systems tailored to their specific needs.
- Streamlined office spaces for increased productivity and efficiency through decluttering and organization.
- Maximized storage potential in residential settings by implementing space-saving solutions.
- Transformed chaotic environments into functional, aesthetically pleasing spaces through organizational expertise.
- Helped clients save time and reduce stress with efficient filing systems and document management strategies.
- Reduced clutter-related hazards in homes by providing practical organization solutions catered to individual lifestyles.
Loan Officer Assistant
First Bank & Trust East Texas
Tyler, TX
01.2014 - 12.2016
- Filed and maintained loan records.
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms and tax receipts.
- Recorded applications for loan and credit, loan information and disbursements of funds using computers.
- Verified and examined information and accuracy of loan application and closing documents.
- Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices and checks using computers.
- Scheduled and conducted closings of mortgage transactions.
- Accepted payment on accounts.
- Provided efficient and courteous service to customers at all times.
Bank Teller
First Bank & Trust East Texas
Tyler, TX
10.2013 - 01.2014
- Responded to banking inquiries and requests from customers.
- Followed department policies and completed required paperwork for each transaction.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Assisted management in bank opening and closing procedures.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Supported exceptional customer service with prompt acknowledgment and accurate account services.
- Processed ATM deposits and reconciled against reports.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Internship Student
Trinity Mother Frances Clinic Lake Palestine
Flint, TX
01.2013 - 04.2013
- Running specimens to lab and delivering lab results to Physician
- Helped with cleaning wound dressings and removing stitches
- Watch Physician Assistant diagnose and give medications to patients.
- Implemented security practices to preserve assets and minimize liabilities.
- Performed training tasks in various workplace positions according to company requirements.
Food Runner
Silver Spoon, Inc.
Texarkana, TX
05.2007 - 07.2008
- Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
- Performed served, cleaning, and stocked duties in establishments, such as cafeterias and dining rooms, to facilitate customer service.
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays.
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash.
- Carried trays from food counters to tables for cafeteria patrons. Located items requested by customers
Education
Bachelor of Science - Kinesiology
University of Texas At Tyler
Tyler, TX05.2013
Skills
* Customer Satisfaction
* Legal Documentation
* Proficient in Typing
* Desktop Underwriter
* Time Management
* Problem Solving
* Office Administration
References
References available upon request
Timeline
Client Relationship Specialist
American Bank National Association
03.2025 - Current
Professional Organizer
Sorted Spaces, LLC
10.2023 - Current
Loan Officer Assistant
First Bank & Trust East Texas
01.2014 - 12.2016
Bank Teller
First Bank & Trust East Texas
10.2013 - 01.2014
Internship Student
Trinity Mother Frances Clinic Lake Palestine
01.2013 - 04.2013
Food Runner
Silver Spoon, Inc.
05.2007 - 07.2008
Bachelor of Science - Kinesiology
University of Texas At Tyler