Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Andrea Crawford

Orange Park,FL

Summary

Adept at streamlining operations and enhancing team efficiency, my tenure at Colorado University honed my skills in documentation and interpersonal communication. I achieved a significant increase in patient satisfaction and operational productivity by leveraging my expertise in Excel and fostering a collaborative work environment.

Overview

15
15
years of professional experience

Work History

Operations Associate

Kohls Department Store
10.2021 - Current
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Human Resources Assistant

Colorado Univerity
04.2017 - 04.2023
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
  • Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
  • Managed confidential employee records, safeguarding personal and professional information.
  • Supported payroll processing, ensuring accurate and timely salary distribution.
  • Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
  • Provided HR policy guidance and interpretation to employees and management, ensuring consistent application.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Helped employees register for benefits programs using online portals.

Front and Back Office Medical Assistant Lead

Colorado University
05.2015 - 04.2017
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Handled sensitive patient information confidentially, adhering to HIPAA regulations at all times.
  • Monitored daily appointments schedule for smooth operation of the clinic.
  • Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
  • Contributed to a positive workplace atmosphere by actively participating in team meetings and problem-solving initiatives.
  • Assisted physicians with medical procedures, ensuring optimal patient care and satisfaction.
  • Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
  • Ensured compliance with OSHA guidelines by maintaining a clean work environment.
  • Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
  • Streamlined administrative processes for faster appointment scheduling and reduced wait times.
  • Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Medical Assistant

Colorado University
11.2009 - 05.2015
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained client medical history, medication information, symptoms, and allergies.

Education

Medical Assistant Certificate - Medical Assistant

Pima Medical Institute
Denver, CO
08-2009

High School Diploma -

R-5 High School
Grand Junction, CO
05-1997

Skills

  • Customer service
  • Verbal and written communication
  • Deadline management
  • Interpersonal and written communication
  • Workload prioritization
  • Documentation and recordkeeping
  • Excel spreadsheet
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Organizational skills

Scheduling

Accomplishments

  • Supervised team of 18 staff members.

Timeline

Operations Associate

Kohls Department Store
10.2021 - Current

Human Resources Assistant

Colorado Univerity
04.2017 - 04.2023

Front and Back Office Medical Assistant Lead

Colorado University
05.2015 - 04.2017

Medical Assistant

Colorado University
11.2009 - 05.2015

Medical Assistant Certificate - Medical Assistant

Pima Medical Institute

High School Diploma -

R-5 High School

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Andrea Crawford