Andrea Cress
Christiana
Summary
Energetic and optimistic Financial Professional with over 25 years’ experience seeks to utilize top-class people skills, organizational skills and attention to detail. I value family, diversity, a good challenge, and have a passion for all things Community.
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
15
15
years of professional experience
Work History
Branch Manager III
First Horizon Bank
08.2023 - Current
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Uncompromising focus on high quality standards and bottom-line profit improvement
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Audit Coordinator
Citizens Bank of Lafayette
06.2023 - 08.2023
- Improved audit accuracy with meticulous record-keeping and attention to detail.
- Coordinated efforts across departments to streamline information gathering for faster audit completions times without compromising quality or integrity of results.
- Analyzed data across large sets against designed controls and processes.
- Managed multiple simultaneous audit projects, ensuring timely completion while maintaining high-quality standards throughout each engagement.
- Communicated effectively with senior management regarding audit findings, presenting clear reports that highlighted areas of concern as well as recommended solutions for improvement measures needed within the organization''s policies or procedures framework.
- Identified areas of improvement in financial reporting, leading to increased transparency and trust among stakeholders.
- Conducted financial, operational and compliance audits.
Market Support Consultant / Branch Manager
Premier Bank
12.2009 - 09.2022
- Market Support Consultant (Operations): 02/2020-09/2022
- Managed 21 Branches throughout Ohio and Indiana
- Inspected regulatory compliance through audits, diligent adherence to industry standards, guidelines, company policies for efficiency and effectiveness.
- Wrote Process Improvements, Policies & Procedures that the bank used in its Standard Operating Procedures
- Championed ongoing process improvement initiatives, leading to streamlined workflows and increased productivity levels.
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Created, prepared, and delivered reports to various departments.
- Branch Manager: 12/2009-02/2020
- Team Leadership & Motivation
- Client Service & Satisfaction
- Uncompromising focus on high quality standards and bottom-line profit improvement
- Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.
- Offered assistance in implementing and developing training programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Education
High School Diploma -
Fostoria High School
Fostoria, OH01-1991
Skills
- Adept at conducting financial audit reviews
- Strategic decision-making
- Strong verbal and written communication
- Strategic Team Leadership
- Prioritization and organizational time strategies
- Attention to detail in planning
- Analytical decision-making
- Customer Service
- Excellent work ethic
- Cognitive Flexibility
- Coaching and mentoring
- Operations management
Timeline
Branch Manager III
First Horizon Bank
08.2023 - Current
Audit Coordinator
Citizens Bank of Lafayette
06.2023 - 08.2023
Market Support Consultant / Branch Manager
Premier Bank
12.2009 - 09.2022
High School Diploma -
Fostoria High School
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