ANDREA CRUMRINE

• Met with Practice Managers and personnel to prospect new business for MA plans
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
• Engaged with prospects in person and over the phone
• Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Managed budget for marketing initiatives, carefully keeping spending within allocated limits.

• Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
• Actively participated in team meetings, sharing insights on best practices and potential improvements.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Offered assistance to Territory Marketing Reps as needed

This was a seasonal position from August-December each of those years, except 2017 when Cigna was sanctioned and unable to sell

• Managed Medicare annual enrollment period efficiently in 4+ states, presenting benefits of MA plans to prospects via phone queue.
• Conducted outbound calls to complete/decline enrollment

• Implemented process improvements that reduced operational costs while maintaining service quality.
• Collaborated with stakeholders to align operational initiatives with company goals and vision.
• Analyzed market trends to inform strategic decision-making and competitive positioning efforts.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Built strong relationships with industry professionals and influencers.
• Created content and promotional materials to drive engagement and conversions.
• Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Coordinated public relations efforts to secure positive press coverage for company milestones and achievements.
• Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.

• Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
• Increased brand awareness by developing and implementing strategic marketing campaigns.
• Implemented radio, direct mail, and billboard ad campaigns to increase awareness and drive sales
• Acted as liaison between Center Management and Merchants
• Conducted annual budget meeting and oversaw budget