Andrea Cruz Dorame
Douglas,AZ
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
5
5
years of professional experience
Work History
Welcome Receptionist
Cochise College
Douglas, AZ
07.2022 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Scheduled space or equipment for special programs, meetings and conferences.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Distributed marketing materials such as flyers, brochures.
- Facilitated communication between staff members and volunteers.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.
- Collaborated with marketing teams to create promotional materials and strategies for tours.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Assisted tour guides in leading groups by providing directions throughout the tour.
Office Assistant
University Of Arizona
Douglas, AZ
07.2022 - Current
- Provided front desk coverage For UA Douglas- initial point of contact at reception
- Kept office clean, neat and properly sanitized for student and staff health and office efficiency.
- Provided clerical support, addressing routine and special requirements.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Completed clerical tasks such as filing, copying and distributing mail.
- Managed appointment scheduling for team members, including initial set up, reminders and follow ups.
Club President
Phi Theta Kappa
Douglas, AZ
08.2020 - 05.2021
- Led all chapter activities
- Engaged members through program development, virtual events, and community service.
- Organized membership and officer team meetings
- Coordinated induction ceremony for new members
- Upheld great standards of leadership for club members- consistently leading by example.
- Created agendas and coordinated workshops
Vice President of Membership
Club Trio
Douglas, AZ
08.2020 - 05.2021
- Organized events, communicated and mentored new members.
- Created flyers and social media to promote events and involve new members.
- Coordinated online virtual events for members and officers.
Education
Associate of Arts - Psychology
Cochise College
Douglas, AZHigh School Diploma -
Douglas High School
Douglas, AZSkills
- Filing and data archiving
- Collaborative leadership
- Multi-line phone proficiency
- Social media knowledge
- Ability to problem-solve and make decisions
- Sorting and labeling
- Ability to follow protocol and direction
- Strong written and oral communication skills
- Ability to handle and meet multiple deadlines
- Proficient with Excel and other Microsoft applications
- Fluent in English and Spanish
- Reception desk management
- Scheduling
- Multi-line phone system operation
Signature Projects
- Community Blood Drive: helped to coordinate and host campus blood drive in partnership with American Red Cross
- Cochise Cupboard Food Pantry: Arranged for club members to volunteer in newly launched food pantry for students. Worked during food distribution days and assisted students with registration
- Haven Health: Recurring Visitation to long-term residents at Haven Health
- Community and highway cleanups- volunteered to help clean around the community as well as the adopted hwy for PTK & TRiO
- Douglas Days: Assisted in product sales and customer engagement at community events, contributing to fostering positive relationships with potential customers.
- Autism Awareness: Provided support and coordination for autism awareness events, helping to promote community engagement and raise awareness about autism-related issues.
Timeline
Welcome Receptionist
Cochise College
07.2022 - Current
Office Assistant
University Of Arizona
07.2022 - Current
Club President
Phi Theta Kappa
08.2020 - 05.2021
Vice President of Membership
Club Trio
08.2020 - 05.2021
Associate of Arts - Psychology
Cochise College
High School Diploma -
Douglas High School
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