Andrea Cruz Pfaeffle
Hilton Head Island
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in time management and going beyond customer's expectations. Strong writing and oral skills.
Overview
16
16
years of professional experience
Work History
Receptionist
Royal Dunes Resort
01.2023
- Answer heavy phone call volume and make reservations for owners and renters in SPI
- Make pre-arrival calls and take owners’ requests for certain accommodations
- Collect payments for resort fees and guest pays
- Go over social events to owners as well as activities on the Island
- Handle day to day operations
Floor Staff
Northridge 10 Cinema
07.2024 - Current
- Welcome customers and offer concessions
- Assign seats and take payments
- Make sure theaters, bathrooms and front area are clean
- Re-stock candy, cups, lids and prepare popcorn using machine
- Prepare fried foods using organization skills to provide excellent customer service
Receptionist
National Financial Partners
01.2014 - 01.2015
- Manage heavy phone call volume from various corporations and direct to the correct contact person(s)
- Reserve conference rooms for meetings in Outlook Express
- Organize and send mail to various locations including headquarters in Austin, Texas
- Greet and check in guests upon arrival
- Preregister guests for meetings and other events
Medical Secretary
Weill Cornell Medical College
01.2010 - 01.2013
- Worked directly for the Chief of Pediatric Surgery as well as Director of Pediatric Endosurgery
- Frequently served as a Spanish language interpreter for the hospital’s large Hispanic patient population.
- Continued to develop computer proficiency acquired in secondary school and college to administer and manage the department’s heavy computer workload.
- Secured funding payments for patient co-payments, deductibles and other outstanding balances from a wide and diversified range of third party paying institutions for highly complex surgical procedures for minors.
- Obtained referrals and payment pre-certifications for all inpatient and outpatient procedures.
Education
BA - English
Dickinson College
Carlisle, PA01.2009
Junior Year Study Abroad Program - undefined
Universidad Complutense de Madrid
01.2008
Skills
- Languages: Fluent in Spanish, working knowledge of German
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Mac & Windows
Timeline
Floor Staff
Northridge 10 Cinema
07.2024 - Current
Receptionist
Royal Dunes Resort
01.2023
Receptionist
National Financial Partners
01.2014 - 01.2015
Medical Secretary
Weill Cornell Medical College
01.2010 - 01.2013
Junior Year Study Abroad Program - undefined
Universidad Complutense de Madrid
BA - English
Dickinson College