Andrea Cummings

• Monitored customer accts, educated them on status of acct, provided feedback and resolution, utilized different software offered, inbound/outbound calls, monthly stats, emails and team building projects.

•Payroll, communication with customers and lawyers, customer service, account resolution, problem solving, team building, meetings, schedules, payroll and etc

• Managed opening/closing procedures and recommended changes to enhance efficiency of daily activities. Recruited, hired and trained incoming associates. Rotation of merchandise, maintained positive customer relationships by responding quickly to customer service inquiries. Bank deposits and cash handling register transactions daily. Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancements. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.