Andrea Martinuzzi
Pompano Beach,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Asistance Manager
Bahati LLC
03.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Property Manager/Assistant Manager
Wasana LLC
02.2015 - 02.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Collected and maintained careful records of rental payments and payment dates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
General Assistant
ANM GENERAL SERVICES
06.2002 - 12.2014
- Supported staff on special assignments and ad hoc projects.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Responded to telephone, email and in-person customer inquiries.
- Monitored and tracked budgets and expenses.
- Managed department and meeting room schedules and coordinated attendance to upcoming events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
BACHELOR OF HUMAN RESOURCES AND PUBLIC RELATIONS -
MORON UNIVERSITY
BUENOS AIRES, ARGENTINASkills
- Product Management and Branding
- Budget Controls
- Contract Development and Management
- Managing Career Progression
- Negotiation
- Managing Multiple Tasks
- Income and Expense Management
- Customer Relationship Management
Languages
Portuguese
Full Professional
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Asistance Manager
Bahati LLC
03.2018 - Current
Property Manager/Assistant Manager
Wasana LLC
02.2015 - 02.2018
General Assistant
ANM GENERAL SERVICES
06.2002 - 12.2014
BACHELOR OF HUMAN RESOURCES AND PUBLIC RELATIONS -
MORON UNIVERSITY
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