Andrea Dail
Greenville,NC
Summary
Dynamic individual with hands-on experience in 15 years and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
21
21
years of professional experience
Work History
Nurse Practitioner
Health-pro Homecare Services; Inc
06.2019 - 01.2022
- Conducted comprehensive patient assessments to develop individualized care plans.
- Administered medications and monitored patient responses for effectiveness.
- Collaborated with multidisciplinary teams to ensure cohesive patient care delivery.
- Educated patients and families on disease management and preventive health strategies.
- Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
- Conducted comprehensive patient assessments to develop personalized care plans.
- Conduct comprehensive health assessments and develop individualized care plans for diverse patient populations.
Nursing Assistant
Quality Home Staffing
02.2009 - 11.2018
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records to ensure compliance with care standards.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Advocated for patient needs, ensuring high-quality care and support throughout treatment process.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Assistant Manager
Wilco Hess
02.2006 - 10.2007
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to achieve organizational goals and drive growth.
- Managed budgeting and financial forecasting, ensuring alignment with company objectives.
- Fostered a culture of continuous improvement through staff mentoring and training
- Established strong relationships with stakeholders, enhancing collaboration and communication initiatives.
- Analyzed market trends to inform strategic decision-making and maintain competitive advantage.
- Led team to enhance customer service standards, improving overall satisfaction ratings.
- Developed training programs for new staff, fostering skill development and operational efficiency.
Nurse Manager
Bolivia Rehabilitation & Healthcare Center
09.2004 - 02.2007
- Led nursing staff in delivering high-quality patient care and rehabilitation services.
- Developed and implemented policies to enhance operational efficiency and patient satisfaction.
- Managed daily operations of nursing department, ensuring compliance with healthcare regulations.
- Mentored and trained nursing staff, fostering a culture of continuous professional development.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Implemented electronic health record systems to streamline documentation processes and improve accuracy.
Cashier Team Lead
Piggly Wiggly Supermarket
11.2000 - 06.2003
- Supervised daily operations of cashier team, ensuring efficient customer service and transaction processing.
- Trained new cashiers on register operations, customer interaction, and store policies to enhance performance.
- Coordinated shift schedules for cashier staff, optimizing coverage during peak hours to improve service efficiency.
- Implemented process improvements that reduced checkout times and enhanced customer satisfaction ratings.
- Developed training materials for cashiers, streamlining onboarding processes and ensuring consistent service standards across shifts.
- Managed inventory levels at registers, minimizing discrepancies and maintaining accurate cash handling procedures.
Education
Associate of Science - General Occupational Occupational Technology
Martin Community College
Williamston, NC06-2019
High School Diploma -
Williamston High School
Williamston, NC06-1999
Skills
- Preventive care
- Patient education
- Health promotion
- Interprofessional collaboration
- Healthcare management
- Quality improvement
- Customer assistance
- Work ethic and integrity
- Time management skills
- Customer service excellence
- Cash handling and management
Timeline
Nurse Practitioner
Health-pro Homecare Services; Inc
06.2019 - 01.2022
Nursing Assistant
Quality Home Staffing
02.2009 - 11.2018
Assistant Manager
Wilco Hess
02.2006 - 10.2007
Nurse Manager
Bolivia Rehabilitation & Healthcare Center
09.2004 - 02.2007
Cashier Team Lead
Piggly Wiggly Supermarket
11.2000 - 06.2003
Associate of Science - General Occupational Occupational Technology
Martin Community College
High School Diploma -
Williamston High School