ANDREA DALRYMPLE
CLIVE,IA
Summary
Accomplished Office Manager with a proven track record at TRANSPORT PERMITS OF DESMOINES, enhancing the permit ordering process and customer satisfaction. Expert in office management, customer service, and administrative support. Demonstrated ability to maintain confidentiality and streamline processes, resulting in improved team dynamics and client loyalty. Prioritize workflow and multitask effectively to achieve goals. Methodical and detail-oriented team player with Motor Carrier experience.
Offering these skills and strong work ethic.
Overview
36
36
years of professional experience
Work History
OFFICE MANAGER
TRANSPORT PERMITS OF DESMOINES
06.1997 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Permit Specialist
IOWA DEPARTMENT OF TRANSPORTATION MOTOR CARRIERS
03.1989 - 06.1997
- Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations, ensuring public safety.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
- Performed routine data entry or document management.
Education
High School Diploma -
Roosevelt High School
Des Moines, IASkills
Customer Service
Office Management
Organizational Skills
Excellent multi-tasking ability
Data Entry
Billing
Customer Relations
Administrative Support
Timeline
OFFICE MANAGER
TRANSPORT PERMITS OF DESMOINES
06.1997 - Current
Permit Specialist
IOWA DEPARTMENT OF TRANSPORTATION MOTOR CARRIERS
03.1989 - 06.1997
High School Diploma -
Roosevelt High School
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