Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea D'Amato

St Peterburg,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Publix
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company application improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Leasing Consultant

KMS Management
04.2019 - 06.2021
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Assistant Property Manager

Aeon
12.2017 - 06.2019
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Education

No Degree - Sociology

University of Minnesota - Twin Cities
Minneapolis, MN

Skills

  • Account updating
  • Data Entry
  • Paperwork Processing
  • Complaint resolution
  • Appointment Scheduling
  • Scheduling
  • Administrative Support
  • Filing

Timeline

Customer Service Representative

Publix
11.2023 - Current

Leasing Consultant

KMS Management
04.2019 - 06.2021

Assistant Property Manager

Aeon
12.2017 - 06.2019

No Degree - Sociology

University of Minnesota - Twin Cities

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Andrea D'Amato