ANDREA DANIELS
Loganville,GA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
19
19
years of professional experience
Work History
Client Services Specialist
BNY Mellon
11.2022 - 06.2023
- Providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
- Applies advanced problem-solving skills, judgement, and experience to analyze information
- Uses developed communication skills to deliver high quality service to a specialized client base
- Provides key individuals at assigned clients information related to BNY Mellon's products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings
- Proactively assists clients in reviewing potential business needs and facilitates introductions to the appropriate resources at BNY Mellon
- Resolves the most complex or non-routine client issues or inquiries, as needed
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts
- Uses broad understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration
- Leads and participates in internal activities and initiatives designed to improve the client experience
- Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements
- Provides guidance to less experienced team members
- Supports multiple complex client accounts
- Help with password resets
- Processed return mail
- Assisted clients through chat.
Registered Associate
Morgan Stanley
09.2019 - 09.2022
- Educated clients on industry rules and explained complex industry terminology
- Managed the processing procedures of new account applications
- Processed client deposits and securities
- Assisted with preparation of marketing campaigns and seminars
- Managed client calls and disseminated information to appropriate advisor
- Generated and packaged research reports
- Researched account inquiries and provided resolutions
- Facilitated client complaints to the appropriate management team and department
- Partnered with financial advisor for increased business market exposure
- Established and maintained compliance files and client records in accordance with firm and regulatory requirements
- Coordinated with Client Sales Associates to maintain fluid customer service within the branch
- Placed equity orders for client accounts
- Provided confirmation of executed trades
- Entered and updated client database
- Run Client reports
- Help with password reset
- Answered chats to assist with client’s account.
Registered Client Associate
Merrill Lynch
03.2012 - 09.2019
- Educated clients on industry rules and explained complex industry terminology
- Managed the processing procedures of new account applications
- Processed client deposits and securities
- Assisted with preparation of marketing campaigns and seminars
- Managed client calls and disseminated information to appropriate advisor
- Generated and packaged research reports
- Researched account inquiries and provided resolutions
- Facilitated client complaints to the appropriate management team and department
- Administration partner with financial advisor for increased business market exposure
- Established and maintained compliance files and client records in accordance with firm and regulatory requirements
- Coordinated with Client Sales Associates to maintain fluid customer service within the branch
- Placed equity orders for client accounts
- Provided confirmation of executed trades
- Entered and updated client database
- Ran client reports.
Registered Client Services Associate
WELLS FARGO ADVISORS, LLC
08.2010 - 06.2011
- Displaced Employee)
- Educated clients on industry rules and explained complex industry terminology
- Managed the processing procedures of new account applications
- Processed client deposits and securities
- Assisted with preparation of marketing campaigns and seminars
- Managed client calls and disseminated information to appropriate advisor
- Generated and packaged research reports
- Researched account inquiries and provided resolutions
- Facilitated client complaints to the appropriate management team and department
- Administration partner to financial advisor for increased business market exposure
- Established and maintained compliance files and client records in accordance with firm and regulatory requirements
- Coordinated with Client Sales Associates to maintain fluid customer service within the branch
- Placed equity orders for client accounts
- Entered and updated client database
- Provided confirmation of executed trades
- Ran Client Reports
- Communicate effectively with clients.
Market Operations Specialist, Registered Client Associate
04.2007 - 08.2010
- Processed deposits and disbursements of client funds and securities in a timely manner, ensuring good delivery and accurate processing while receiving
- Enter securities, payments, disbursements, and orders into the system, prepare client receipts, and forward securities, with any supporting documentation, to the Home Office
- Process requests for security re-registration and/or delivery, Fed Wires, and transfers of client funds
- Aided all Financial Advisors with regard to any aspect of order entry activity
- Maintain accurate records according to corporate policy and Securities regulations as well as meeting daily branch deadlines for bank deposits, order entry and system cutoffs.
Service Coordinator
ENERSYS
12.2006 - 04.2007
- Provided field service staff support by entering service requests for warranty, sales policies, rental batteries, and industrial forklift batteries; and maintained accurate records of completed service requests
- Logged and dispatched service calls for 18 technicians
- Processed and maintained supplies and equipment orders
- Data entry
- Verified missing/ incomplete information from client database
- Entered part orders into the database
- Ran part entry reports.
Margin Representative
AEGON
03.2005 - 12.2006
- Summarized SEC Regulations, ERISA and IRS guidelines for client comprehension
- Executed customer orders through buying and selling equities and option contracts
- Reviewed new account applications, transfers, and withdrawals: communicate required documents to clients and back-office staff
- Researched order and account discrepancies; review time & sales and purchases
- Communicated option orders with Exchange Floor Traders and processed Option assignment and exercise requests
- Placed orders for General, Select tiered clients and 401K participants
- Calculated account margin call requirements; inform clients of Fed-calls and House calls
- Ran Reports.
Client Service Representative
JP MORGAN INVEST, LLC
01.2004 - 03.2005
- Summarized SEC Regulations, ERISA and IRS guidelines for client comprehension
- Executed customer orders through buying and selling equities and option contracts
- Reviewed new account applications, transfers, and withdrawals: communicate required documents to clients and back-office staff
- Researched order and account discrepancies; review time & sales and purchases
- Communicated option orders with Exchange Floor Traders and processed Option assignment and exercise requests
- Placed orders for General, Select tiered clients and 401K participants
- Calculated account margin call requirements; inform clients of Fed-calls and House calls.
Education
Diploma -
Miami Southridge High School
Miami, FLSkills
- TECHNICAL SKILLS
- Windows 10
- Excel
- Power Point
- Quicken
- MS Outlook Thomson One
- Salesforce
- NETX360
- Goal setting
- Data analysis
- Resource allocation
- Technical proficiency
Additional Information
- LICENSES & DESIGNATIONS, Securities Licenses: , Series 7, 63, 65
Timeline
Client Services Specialist
BNY Mellon
11.2022 - 06.2023
Registered Associate
Morgan Stanley
09.2019 - 09.2022
Registered Client Associate
Merrill Lynch
03.2012 - 09.2019
Registered Client Services Associate
WELLS FARGO ADVISORS, LLC
08.2010 - 06.2011
Market Operations Specialist, Registered Client Associate
04.2007 - 08.2010
Service Coordinator
ENERSYS
12.2006 - 04.2007
Margin Representative
AEGON
03.2005 - 12.2006
Client Service Representative
JP MORGAN INVEST, LLC
01.2004 - 03.2005
Diploma -
Miami Southridge High School