Andrea Darnell
Godley,TX
Summary
Adept at driving operational excellence, I leveraged my office management and customer service skills at Accent Rock to enhance team productivity and customer satisfaction. My strategic approach to vendor negotiations and inventory control significantly reduced costs, while my commitment to fostering a collaborative environment improved staff efficiency and morale.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Office Manager
Accent Rock
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Clerk/Carrier
USPS
- Ensured product quality by conducting regular inspections and adhering to company standards.
- Improved accuracy of processed materials through ongoing attention to detail and precision adjustments.
- Responded to customer inquiries and requests related to insurance products and membership.
- Collaborated with team members to meet production goals and maintain smooth operations.
Decon Processor
CG Labs
03.2021 - 10.2024
- Ensured product quality by conducting regular inspections and adhering to company standards.
- Improved accuracy of processed materials through ongoing attention to detail and precision adjustments.
- Responded to customer inquiries and requests related to insurance products and membership.
- Collaborated with team members to meet production goals and maintain smooth operations.
Education
Assc - Buisness
University of Phoenix
Tempe, AZSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
- Clerical Support
- Mail handling
- Inventory Control
- Employee Supervision
- Administrative Oversight
- Employee Training
- Team Supervision
- Staff Training
- Computer Skills
- Customer Relationship Management
- Problem Resolution
- Teamwork and Collaboration
- Good Judgment
- Hiring and Training
Certification
Customer Service Specialists
OSHA certified
Timeline
Decon Processor
CG Labs
03.2021 - 10.2024
Office Manager
Accent Rock
Clerk/Carrier
USPS
Assc - Buisness
University of Phoenix