A driven, dependable, hard-working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Andrea Davenport
Medical Administrative Assistant
Chattanooga,TN
Summary
Overview
7
years of professional experience
1
Certification
Work History
Concentrix
Customer Service Representative
02.2022 - 07.2022
Job overview
- Entered customer account data and communicated in a clear and concise manner
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
Advanced Call Center Technologies
Customer Service Representative
07.2019 - 06.2021
Job overview
- Documented activity in customer accounts in an accurate manner and ensured confidentiality
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
Tiny Tigers Learning Center
Child Care Provider
01.2018 - 06.2019
Job overview
- MAssisted in the creation of a constructive learning environment
- Communicated with parents and/or guardians about daily activities, behaviors, and related issues
- Provided activities and opportunities, appropriate to the developmental levels of the children, that encouraged curiosity, exploration, and formulation of problem-solving skills.
- Oversaw at least 12 children at a time each day
Captain Ds
Host/Hostess
01.2016 - 06.2019
Job overview
- Collected payments from patrons, processed credit card transactions, handled cash and used a Point of Sale system
- Contributed to the attainment of a satisfying dining experience by providing excellent customer service
- Inspected dining and serving areas routinely to ensure highest possible standards of cleanliness were maintained.
- Handled hectic senior day two days each week
Education
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Administrative Assistant
01.2024
University Overview
Cloud County Community College
Associate Degree Nursing
01.2020
University Overview
Independence University
Business Administration
01.2017
University Overview
Skills
- Written and verbal communication
- Problem solving skills
- Independent thinker – requires minimal supervision
- Organized
- Customer Service oriented
- MS Excel
- MS Word
- MS PowerPoint
Certification
Advanced Call Center Technologies, Junction, KS, Escrow Servicing
Key Qualifications
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Awards
Awards
- Ultimate Medical Academy Dean's List 2023
- Ultimate Medical Academy Honor Roll 2024
- Work Based Learning Most Creative Award 2016
- Work Based Learning Outstanding Community Award 2016
Volunteer Experience
Volunteer Experience
The Chattanooga Zoo at Warner Park, Chattanooga, TN, Youth/Family Volunteer, 10/2015, 10/2015, Set up booths, Make art with kids, Face painting, Give out snacks, Clean upQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursAccomplishments
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Concentrix
02.2022 - 07.2022
Customer Service Representative
Advanced Call Center Technologies
07.2019 - 06.2021
Child Care Provider
Tiny Tigers Learning Center
01.2018 - 06.2019
Host/Hostess
Captain Ds
01.2016 - 06.2019
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Administrative Assistant
Cloud County Community College
Associate Degree Nursing
Independence University
Business Administration