Andrea David
South Bend,Indiana
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
16
16
years of professional experience
Work History
Store Manager
Dollar General
09.2022 - Current
- Directed team efforts to achieve sales targets through strategic merchandising and efficient inventory management.
- Optimized operational workflows to elevate store efficiency and enhance customer satisfaction.
- Cultivated high-performance work environment by training and mentoring staff.
- Spearheaded development and implementation of strategic initiatives to enhance product placement and visibility.
- Ensured compliance with safety regulations, maintaining a safe shopping environment for customers and employees.
- Coordinated scheduling and staffing needs, balancing labor costs with operational demands.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Family Dollar
01.2016 - 09.2022
- Directed merchandising strategy to achieve memorable product presentation and increase revenue.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Balanced till at close of business and made daily bank deposit.
- Coordinated employee schedules for optimum performance and shift coverage.
- Minimized losses with effective security presence for shrink control.
- Provided consistent feedback and training to empower team members in effective service-delivery.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
Consumables Department Manager
Walmart
09.2012 - 01.2016
- Enhanced customer satisfaction by enforcing service-oriented policies.
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
- Kept employees satisfied and working hard through consistent training, mentoring and support.
- Coordinated regular store cleaning and product resets for optimal appearance.
- Maintained attractive, well-organized displays with regular resets.
- Monitored employees and guests to prevent theft.
Customer Service Manager
Walmart
10.2009 - 01.2011
- Maintained high-quality service delivery through effective resource allocation and workflow coordination.
- Maintained customer satisfaction by handling complex escalated customer concerns.
- Managed daily workloads by organizing effective schedules and delegating tasks.
Education
Associate of Science -
Davenport University
Skills
Team leadership
Timeline
Store Manager
Dollar General
09.2022 - Current
Store Manager
Family Dollar
01.2016 - 09.2022
Consumables Department Manager
Walmart
09.2012 - 01.2016
Customer Service Manager
Walmart
10.2009 - 01.2011
Associate of Science -
Davenport University