Andrea Davis
Myrtle Beach,SC
Summary
Attentive, upbeat and friendly waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Flexible and reliable employee.
Overview
9
9
years of professional experience
Work History
Waitress /Bartender @ Cafe Roma
Jerry Lee Mace
03.2019 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Waitress /Bartender @ Margarita Phils
Helen Fitzgerald
12.2017 - 02.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Retail Store Manager @ Cruz Bay Clothing
Helen Fitzgerald
09.2014 - 09.2017
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with hiring, training and mentoring new staff members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
Associate - Psychology
St Charles Community College
City Of Saint Peters, MO05.2006
Skills
- Table Monitoring and Turnover
- High-Volume Dining
- Wine and Liquor Service
- Sales and Marketing
- Workflow Coordination
- Complex Problem-Solving
- Transactions and Cash Handling
Timeline
Waitress /Bartender @ Cafe Roma
Jerry Lee Mace
03.2019 - 08.2023
Waitress /Bartender @ Margarita Phils
Helen Fitzgerald
12.2017 - 02.2019
Retail Store Manager @ Cruz Bay Clothing
Helen Fitzgerald
09.2014 - 09.2017
Associate - Psychology
St Charles Community College
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