Highly skilled Implementation Specialist with broad experience in project management, system implementation, and client support, with productive growth. Proven ability to understand client and doctor needs, and transform them into effective solutions. Strengths include strong analytical skills, adept problem-solving abilities, and solid customer service orientation. Previous roles led to improved operational efficiency and enhanced user experiences through successful affiliations and implementations.
Hi, I’m
Andrea Decker
Lexington,KY
Summary
Overview
23
years of professional experience
Work History
Smile Doctors (acquired MyOrthos)Austin, Texas
Implementation Specialist
03.2025 - Current
Job overview
- Assisted in resolving escalated doctor and staffing issues related to software implementations.
- Identified potential risks associated with software implementations and developed strategies for mitigating them.
- Worked with vendors when necessary in order to obtain needed resources or materials.
- Developed strategies for streamlining processes while maintaining high quality standards.
- Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
- Monitored progress of implementations in order to meet deadlines set by practices.
- Developed and executed test plans to ensure software functionality meets client expectations.
- Provided ongoing support and maintenance for implemented systems.
- Analyzed current business processes and identified areas where improvements could be made through automation.
myOrthosBoston, Massachusetts
Manager of Practice Integrations
03.2021 - 03.2025
Job overview
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Collaborated with internal teams for successful execution of projects.
- Identified potential clients, built relationships, and negotiated contracts.
- Conducted research on industry trends, competitor activities, and customer needs.
- Delivered presentations to senior management and stakeholders to report on progress and results.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Led cross-functional teams to drive project completion and ensure alignment with strategic goals.
- Conducted competitive analysis to inform strategic decisions and positioning.
- Established ambitious goals for employees to promote achievement and surpass business targets.
PepperPointe PartnershipsLexington, KY
Area Manager
09.2017 - 03.2025
Job overview
- Management of operations across 24 orthodontic locations.
- Oversee the day-to-day schedule, existing patient flow, and operations across all offices.
- Oversee third-party office systems and management in collaboration with the Operations team.
- Resolve patient issues in accordance with practice policies, procedures, healthcare regulations, and ADA procedures.
- Manage employee relations, and ensure staff have the necessary resources and support.
- Supervised business functions, employee staffing, customer retention, and financial accountability for all practices.
- Evaluated schedules, orders, and forecasts to plan operational processes and meet timetables.
- Realigned procedures and daily protocols with changing business demands.
- Heavily involved in the implementation of the practice Cloud 9 Ortho PMS and Orthofi insurance verification integrations.
- Inspected production, quality control, and maintenance reports to detect and address production problems.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Supervised 125 employees, ensuring optimal productivity.
- Implemented new processes and procedures tactfully and passionately.
- Boosted team morale and overall revenue by creating sales contests.
- Revitalized underperforming teams, and transformed profitability and productivity through targeted training.
- Streamlined operational efficiencies by successfully hiring top talent, driving productivity.
- Boosted revenues by delivering effective sales training and patient satisfaction management goals.
- Promoted positive customer service experiences by promptly resolving conflicts.
WGM OrthodonticsLexington, KY
Orthodontic Treatment Coordinator
12.2002 - 09.2017
Job overview
- Reviewed patient records and health history to facilitate accurate assessments by dentists.
- Educated patients on treatment procedures and post-procedure care for enhanced recovery.
- Coordinated patient care through efficient scheduling and communication with medical staff.
- Actively participated in implementing new processes to improve operational workflows.
- Assisted orthodontist with patient treatment plans and discussed payment options.
Education
Eastern Kentucky University
Bachelor of Arts from Public Relations And Organizational Communication
12.1998
University Overview
Skills
- Staff training
- Organizational skills
- Issue and conflict resolution
- Team building
- Implementation management
- Cloud 9 Ortho PMS
- Operational efficiency
- Patient care coordination
- Customer relationship management
- Software implementation
- Optimize system performance
Name
Name
Hi, I’mEducation and Training
Education and Training
otherTimeline
Implementation Specialist
Smile Doctors (acquired MyOrthos)
03.2025 - Current
Manager of Practice Integrations
myOrthos
03.2021 - 03.2025
Area Manager
PepperPointe Partnerships
09.2017 - 03.2025
Orthodontic Treatment Coordinator
WGM Orthodontics
12.2002 - 09.2017
Eastern Kentucky University
Bachelor of Arts from Public Relations And Organizational Communication
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