Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea De Dios Ramos

Arlington,TX

Summary

Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Quality Tech

Flex-N-Gate
Grand Prairie, TX
09.2020 - Current
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner..
  • Inspected final products for defects and flaws using proper QA procedures.
  • Assisted in the development of new assembly processes, resulting in improved productivity levels.
  • Enhanced product quality by conducting thorough inspections and addressing defects promptly.

Contact Center Agent

Co Op Solutions
Fort Worth, TX
07.2023 - 11.2023
  • Maintained and managed customer files and databases.
  • Maintained high call quality standards by adhering to company policies and procedures for each interaction.
  • Answered over 65 calls per shift to meet fast-paced call center demands.
  • Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.

Bank Teller

Chase Bank
Midlothian, TX
01.2022 - 06.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Sam Houston High School
Arlington, TX
06.2016

Skills

  • Adaptable to change
  • Critical Thinking
  • Problem-solving abilities
  • Scheduling
  • Paperwork Processing
  • Fluent Bilingualism

Languages

Spanish
Native or Bilingual

Timeline

Contact Center Agent

Co Op Solutions
07.2023 - 11.2023

Bank Teller

Chase Bank
01.2022 - 06.2023

Quality Tech

Flex-N-Gate
09.2020 - Current

Sam Houston High School
Andrea De Dios Ramos