Andrea De La Torre
El Paso,TX
Summary
Dynamic and highly dependable professional with a proven track record at El Paso Fire Department, excelling in emergency management and operations. Recognized for exceptional problem-solving abilities and strong teamwork, I effectively coordinated workflows and enhanced operational efficiency, ensuring community safety during crises. Committed to delivering outstanding customer service and maintaining high standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Management Operations Assistant
El Paso Fire Department
10.2023 - Current
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Perform a variety of tasks supporting the response and recovery from emergencies and disasters.
- Support warning and evacuation to the community, at-risk populations and humanitarian relief operation.
Waitress
3 Garcia's Restaurant
11.2021 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Detention Officer
El Paso County Sheriff's Office
12.2017 - 08.2021
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see prisoners.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Supervised and controlled behavior of Number inmates.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
Server
Cheddars Stratch Kitchen
12.2016 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Assistant Manager
3 Garcia's Restaurant
08.2011 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX05.2014
High School Diploma -
John L Chapin High School
El Paso, TX06.2011
Skills
- Positive attitude
- Fast learner
- Highly dependable
- Excellent attention to detail
- Strong problem solver
- Multitasking Abilities
- Professional and mature
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Reliability
- Trustworthy and loyal
Languages
Spanish
Native or Bilingual
Accomplishments
El Paso Police Department Citizens Police Academy. November 2014.
El Paso County Sheriff's Office Basic Detention Officer Academy. January 2018.
El Paso County Sheriff's Office Armed Detention Officer Course. May 2019.
El Paso County Sheriff's Office Outstanding Employee Performance Evaluation. December 2019.
El Paso County Sheriff's Office Outstanding Employee Performance Evaluation. March 2020.
El Paso County Sheriff's Officers' Association Member of the Year. December 2020.
El Paso Fire Department Media Academy. April 2025.
Additional Information
Hands Only Cardiopulmonary Resuscitation training 2025.
Fire Safety in the Workplace/Fire Extinguisher training 2025.
Fire Guard/Fire Watch training 2025.
Certification
National Stop the Bleed Certification.
Timeline
Emergency Management Operations Assistant
El Paso Fire Department
10.2023 - Current
Waitress
3 Garcia's Restaurant
11.2021 - 10.2023
Detention Officer
El Paso County Sheriff's Office
12.2017 - 08.2021
Server
Cheddars Stratch Kitchen
12.2016 - 12.2017
Assistant Manager
3 Garcia's Restaurant
08.2011 - 12.2017
Associate of Arts - Criminal Justice
El Paso Community College
High School Diploma -
John L Chapin High School
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